Policy Administration & Insurance Operations Manager

Weekday Ai; New Zealand; Vor Ort; NZD 60.000 - 100.000; Vollzeit

Zusammenfassung

Weekday Ai in New Zealand seeks Policy Administration and Insurance Operations Managers to design realistic policy-processing scenarios and evaluate AI outputs against established standards. You’ll help shape how AI reasons about the policy lifecycle and servicing workflows are implemented.

We welcome professionals with experience in policy issuance, endorsements, billing, renewals, and servicing activities, and you will work closely with the research team to improve model behavior.

Qualifikationen

• 2+ years of professional experience in policy administration or underwriting operations.
• Understand lifecycle from intake, issuance, servicing, renewal to termination.
• Hands-on experience with policy administration systems and quality assurance processes.
• Strong written communication and meticulous attention to detail.

Aufgaben

• Design scenarios across policy lifecycle including issuance, endorsements, billing and cancellations.
• Create work products like processing instructions and quality checks.
• Write reference responses at a high level.
• Grade AI outputs against rubrics for accuracy and timeliness.
• Provide feedback to improve model behavior.
• Participate in onboarding hours and calibration sessions.

Kenntnisse

Policy administration

Quality assurance

Written communication

Process improvement

Tools

Policy administration systems

Workflow queues

Transaction controls

Jobbeschreibung

We are partnering with a leading AI lab to train frontier models on high-quality insurance reasoning data. We're hiring Policy Administration and Insurance Operations Managers to design realistic policy-processing and servicing scenarios, evaluate model outputs against established operational standards, and help shape how the next generation of AI reasons about the insurance policy lifecycle.

We welcome carrier, MGA, TPA, and insurance-services professionals who have managed or performed policy issuance, endorsements, billing, renewals, cancellations, document production, quality control, or related servicing workflows.

Requirements

What You'll Do

• Design realistic scenarios involving application intake, binding, issuance, endorsements, certificates, billing, audits, renewals, cancellations, reinstatements, and policy-document delivery
• Create work products such as processing instructions, transaction reviews, exception-handling plans, service communications, and operational quality checks
• Write "golden" reference responses at experienced insurance-operations quality
• Grade AI-generated responses against structured rubrics for procedural accuracy, completeness, sequencing, and adherence to service standards
• Identify incorrect effective dates, missing documentation, improper transaction handling, and confusion between operational processing and substantive underwriting decisions
• Provide written feedback the research team uses to improve model behavior
• Participate in onboarding office hours and calibration sessions

You’re a Good Fit If You

• Have 2+ years of professional experience in policy administration, underwriting operations, insurance servicing, premium operations, or policy-processing management
• Understand the chronological policy lifecycle from intake and binding through issuance, servicing, renewal, termination, and record retention
• Have hands‑on experience with policy administration systems, workflow queues, transaction controls, or quality‑assurance processes
• Can translate policy and procedural requirements into precise operational steps
• Demonstrate excellent written communication, process discipline, and high attention to detail
• Can distinguish administrative execution from underwriting, claims, legal, and actuarial decisions

Bonus Qualifications

• Experience across multiple P&C lines or insurance platforms
• Billing, premium audit, producer licensing, or forms-management experience
• Experience implementing or testing a policy administration system
• Lean, Six Sigma, project-management, or operations credential
• Experience leading service teams or establishing operational controls

Role Highlights

• Minimum 20 hours per week (ideally 40+)
• Role starts immediately, applications reviewed on a rolling basis

We consider all qualified applicants without regard to legally protected characteristics and provide reasonable accommodations upon request.

Policy Administration & Insurance Operations Manager NZ