Insurance Customer Service Representative

Placements24; Canterbury; On-site; NZD 30,000 - 41,000; Full time

Benefits offered by this job

Overtime opportunities

Medical benefits

Retirement benefits

Paid training

Friendly team

Job summary

Placements24 seeks an Insurance Customer Service Representative to join the team in Queenstown. You will be the first point of contact for policyholders, assisting with inquiries, policy changes, and general support to ensure clients feel valued.

Responsibilities include handling inquiries by phone, email, and in person, updating policies, processing payments, and maintaining records. A friendly, professional attitude and CRM proficiency are essential to success in this role.

Qualifications

• Experience in a customer service role, preferably in insurance.
• Excellent communication and interpersonal skills.
• Proficient with CRM systems and standard office software.
• Ability to multitask and manage time in a busy office environment.

Responsibilities

• Respond promptly and courteously to customer inquiries via phone, email, and in person.
• Assist clients with policy administration, including updates, changes, and cancellations.
• Provide information on insurance products and services.
• Process payments and assist with billing inquiries.
• Handle customer complaints effectively and elevate issues when necessary.
• Maintain accurate customer records and document all interactions.

Skills

Communication

Interpersonal skills

CRM proficiency

Office software

Multitasking

Time management

Problem solving

Tools

CRM software

Office tools

Job description

Our client is seeking a friendly and professional Insurance Customer Service Representative to join their team in Queenstown . In this role, you will be the first point of contact for policyholders, assisting them with inquiries, policy changes, and general support. Your primary goal will be to provide exceptional customer service, ensuring that clients feel valued and well-informed. This position is crucial for maintaining customer satisfaction and loyalty within the local Eastern Cape community.

Key Responsibilities

• Respond promptly and courteously to customer inquiries via phone, email, and in person.
• Assist clients with policy administration, including updates, changes, and cancellations.
• Provide information on insurance products and services.
• Process payments and assist with billing inquiries.
• Handle customer complaints effectively and elevate issues when necessary.
• Maintain accurate customer records and document all interactions.

Requirements

• Previous experience in a customer service role, preferably in the insurance sector.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a patient demeanor.
• Proficiency in using customer relationship management (CRM) systems and standard office software.
• Ability to multitask and manage time effectively in a busy office environment.
• A positive attitude and a commitment to providing outstanding service in Queenstown .

Benefits

• Competitive hourly wage with opportunities for overtime.
• Comprehensive medical and retirement benefits.
• Paid training and ongoing professional development.
• A friendly and supportive team environment in Queenstown .
• The chance to build a career in the essential insurance industry in the Eastern Cape .