Support Workers - National Contact Centre Fixed Term until June 2027 (T3)

Oranga Tamariki; Auckland; Hybride; NZD 68 000 - 76 000; Plein temps

Avantages offerts par ce poste

Training and professional development

Inclusive workplace

Résumé du poste

Oranga Tamariki’s National Contact Centre in Auckland invites applications for Support Worker roles on fixed‑term contracts through June 2027. The NCC operates 24/7 to support tamariki and whānau, handling contacts from the public and professionals and supporting social workers with workflow across both day and afterhours shifts.

The positions require flexibility, resilience, and strong communication to record, analyse, and progress information in line with statutory and organisational

Qualifications

• Excellent written and verbal communication skills.
• Ability to work collaboratively with peers and stakeholders.
• Emotional resilience in high-stress situations.
• Understanding cross-cultural practices, including te Tiriti o Waitangi.

Responsabilités

• Screening calls and updating records.
• Analyzing information to support timely decisions by Social Workers.
• Responding to requests and maintaining accurate records.
• Providing information sharing support and coordinating activities.
• Using systems to document information and support service delivery.
• Building relationships with colleagues and stakeholders.
• Escalating issues requiring assessment or action.
• Contributing to outcomes for tamariki, rangatahi and whānau.

Connaissances

Excellent communication

Interpersonal skills

Emotional resilience

Cross-cultural awareness

Microsoft Suite

Outils

Microsoft Suite

Description du poste

Support Workers - National Contact Centre Fixed Term until June 2027 (T3)

• Multiple Fixed-Term positions available until June 2027
• Based in our National Contact Centre – Grey Lynn Auckland
• Opportunities available across both Business Hours and Afterhours teams
• Competitive remuneration starting between $68,371.00 - $75,501.00 depending on experience.

Oranga Tamariki have exciting new opportunities available for those who are looking to change up and develop their career pathways, making a meaningful contribution to the wellbeing of tamariki, rangatahi and whānau.

These Fixed Term positions have been established to provide consistent and reliable operational support to the National Contact Centre frontline Social Work teams and to respond to sustained service demand across the Motu.

Mō te tūnga | About the role

The Oranga Tamariki National Contact Centre (NCC) operates 24/7, providing services for tamariki and whānau. During business hours, the NCC offers advice, shares information and manages reports of concern regarding tamariki and whānau. After hours, the team responds to urgent child welfare concerns and youth justice matters.

The NCC Support Worker role will provide structured support across the National Contact Centre, assisting with the screening, recording, and progression of contacts from the public, professionals, and other stakeholders. The role supports Social Workers with workflow to ensure information is accurately captured and managed. This role requires flexibility to work across our 24/7 operation.

This role is essential to the service journey and will receive, record and support contacts to Oranga Tamariki, contributing to information gathering and related support tasks that assist service responses and assessment activity within agreed scope.

Saturday and Sunday day shifts, as well as evening shifts. There may also be options for different working arrangements, such as 4 x 10-hour shifts or 5 x 8-hour shifts.

The role supports Social Workers and other professionals, providing support and escalating matters where required. Some activities will involve working under the guidance and direction of statutory social workers.

Day-to-day responsibilities will include:

• Provide a range of casework related activities including screening calls, updating records, analysing information and much more.
• Gathering, analysing and recording information to support Social workers timely and informed decision-making.
• Responding to requests, enquiries and reports, ensuring information is accurate, appropriately recorded and progressed.
• Providing information sharing support, including managing requests and maintaining accurate records in line with legislative and practice requirements.
• Using a range of systems and tools to maintain records, document information and support service delivery.
• Building and maintaining positive relationships with colleagues, professionals, community partners and other stakeholders.
• Supporting afterhours service delivery by responding to requests and coordinating activities in line with established processes.
• Identifying and escalating issues, risks and concerns requiring further assessment, action or decision-making.
• Contributing to a collaborative team environment focused on achieving positive outcomes for tamariki, rangatahi and whānau.

This is a high‑trust, safety‑critical children’s worker role, requiring sound judgement, emotional resilience, and a high level of reliability. We're looking for applicants with some of the following skills, experience and qualifications:

Experience:

• Working in the community assisting or supporting people in need.
• Working with Māori and/or Pasifika cultures.
• Experience in dealing with emotional situations and being empathic to people's challenges and stresses.
• Excellent verbal, written and interpersonal communication skills.
• Ability to work in collaborative peer and other stakeholder relationships.

Skills:

• Well- developed written and verbal communication skills and effective interpersonal skills.
• Able to maintain a calm professional demeanour in emotionally complex situations, with the ability to maintain performance under stress.
• Understanding and appreciation of cross-cultural practices in particular; knowledge of tikanga Māori, and Pacific peoples' culture.
• Ability to manage sensitive and confidential information in an appropriate manner.
• Ability to uphold the principles of Te tiriti ō Waitangi and demonstrate this in practice.
• Intermediate level of competence across the Microsoft Suite.

Nōu te rourou | What's in it for you

This is your opportunity to apply your skills and experience to the wellbeing of tamariki and rangatahi. We offer a competitive remuneration package starting at$68,371to$75,501 as well as significant training and professional development so that you can thrive and grow. We welcome diversity and are committed to working in an inclusive and respectful way. To see all the benefits of working for Oranga Tamariki, please visit https://mahi.orangatamariki.govt.nz/working-with-us/employee-benefits/

Closes on 03 Nov 2026 23:55

Location(s) North Shore, Auckland, West Auckland, Central Auckland, South Auckland

Expertise Administrators, Administration & Office Support, Data Entry & Word Processing, Management, Other, PA, EA & Secretarial, Receptionist, Records Management & Document Control