Integrated Recovery Coordinator - Newmarket

Accident Compensation Corporation; Auckland; Hybrid; NZD 70,000 - 86,000; Full time

Benefits offered by this job

9% employer superannuation

Development opportunities

Purpose-driven organisation

Job summary

ACC is a trusted, high-performing organisation in New Zealand, supporting recovery and injury prevention. As a Recovery Coordinator in Integrated Recovery, you will manage long-duration, complex claims, coordinate services, and help clients regain independence and confidence as part of a dedicated team in Auckland.

You will build trusted relationships, influence care pathways, and navigate complex situations to keep people safe at work and home.

Qualifications

• Experience managing complex caseloads or portfolios with competing priorities.
• Strong relationship-building skills and the ability to establish trust with diverse clients.
• Excellent communication skills and the ability to have meaningful conversations to influence outcomes.
• Sound judgement and decision-making in complex situations.
• Resilience, empathy, and adaptability when supporting people.
• Customer-centred mindset and commitment to helping people recover goals.
• Full New Zealand Driver Licence and work rights in NZ.

Responsibilities

• Provide dedicated one-to-one case management to clients with long-duration and complex claims.
• Navigate complexity, coordinate services and agencies to support recovery.
• Build trusted relationships and help clients regain independence and confidence.

Skills

Complex caseloads

Relationship management

Communication skills

Decision making

Resilience & empathy

Customer-centered service

Tools

Driver Licence

Job description

• Empower clients to overcome barriers and achieve sustainable recovery outcomes.
• Join a purpose-driven organisation making a real difference for New Zealanders.
• Enjoy ACC's market-leading 9% superannuation contribution and development opportunities.

Start date: | Monday 22 February 2027

About us | Mō mātou

ACC is a trusted and high-performing organisation, providing care, supporting recovery and promoting injury prevention, now and into the future.

You can find more about ACC and the work we do at www.acc.co.nz

About the role | Mō te tūranga mahi

As a Recovery Coordinator within Integrated Recovery, you'll play a vital role in supporting clients with long-duration and complex claims where recovery may have slowed, stalled, or become uncertain. Through dedicated one-to-one case management, you'll build trusted relationships, navigate complexity, coordinate services, and help clients regain independence and confidence. Every day brings the opportunity to make a meaningful difference while contributing to keeping Kiwis safe at work, at home, and everywhere in between.

If you're looking for a career where your ability to influence, problem solve and build trusted relationships can genuinely change lives, this is your opportunity to join a team committed to helping New Zealanders get their lives back on track.

The appointing salary for this role is based on skills and experience

• Level 1 $70,000 – $82,000 or Level 2, $77502 - $86,113
  

Level1 / Level 2 Appointment Assessment
Appointment level will be determined through the recruitment process based on demonstrated capability and Injury Rehabilitation Case Management experience. Candidates may be appointed at Band 14 (L1) or Band 15 (L2)

Alongside a competitive salary, you'll benefit from ACC's generous benefits package, which at present includes a 9% employer superannuation contribution with no mandatory employee contribution, plus optional life and income protection insurance.

For more information, see: Integrated Recovery Coordinator

About you | Mōu

You thrive on helping people navigate complex situations and are motivated by making a genuine difference in the lives of others. Whether your experience comes from recovery, rehabilitation, healthcare, insurance, banking, financial services, retail leadership, debt collection, customer service or another relationship-focused environment, you'll bring the confidence and capability to support people through challenging circumstances while achieving positive outcomes.

You will bring:

• Experience managing complex caseloads, customer relationships or portfolios while balancing competing priorities and achieving positive outcomes.
• Exceptional relationship-building skills and the ability to establish trust with a diverse range of clients and stakeholders.
• Strong communication skills, with the confidence to have meaningful conversations and influence positive outcomes.
• Sound judgement, problem-solving capability and the ability to make quality decisions in complex situations.
• Resilience, empathy and adaptability when supporting people through challenging circumstances.
• A customer-centred mindset and a genuine commitment to helping people achieve their recovery goals.
• Full New Zealand Driver Licence.
• You must hold New Zealand work rights at the time of application.