ICT Support Technicians (2 Positions)

ITASTE GROUP LIMITED Trading as It Fox Solutions; Auckland; Hybrid; NZD 39,000 - 50,000; Full time

Job summary

ITASTE GROUP LIMITED Trading as It Fox Solutions in Auckland seeks a motivated ICT Support Technician to join our team. The role covers 1st and 2nd line IT support, on-site and remote assistance, and the design and maintenance of our company website.

Candidates should have IT qualification and strong hardware/software knowledge, plus problem-solving and communication skills. The position is full-time with a minimum 30 hours per week and pays 32.00 NZD per hour.

Qualifications

• Minimum level 5 IT diploma/degree or higher, or 3 years relevant experience.
• Solid knowledge of hardware, software, networking and troubleshooting.
• Experience with website design/maintenance is beneficial.
• Excellent communication and problem-solving abilities.

Responsibilities

• Provide 1st and 2nd level IT support for clients.
• On-site and remote technical support as needed.
• Maintain support documentation in the service management system.
• Configure and maintain IT equipment and networking hardware.
• Design, develop and maintain client websites as required.
• Repair peripheral devices and coordinate with suppliers.
• Deliver high-quality customer service and build client relationships.

Skills

Hardware knowledge

Software troubleshooting

Networking

Problem-solving

Communication skills

Attention to detail

Education

Level 5 IT diploma/degree or higher

Tools

Website design

Job description

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ITASTE GROUP LIMITED Trading as It Fox Solutions - Auckland, North Island

We, an Auckland based company is seeking a motivated and reliable ICT Support Technicians (2Positions) to join our growing team in Auckland. The successful candidate will ensure thesmooth operation of IT systems, provide technical assistance to staff and clients, and will designand maintain our company’s website.

The tasks and duties include, but are not limited to the following:
Provide 1st and 2nd level IT support, troubleshooting, and resolution of technical issues
for clients.
Act as the first point of contact for IT support queries and service requests.
Provide on-site and remote technical support to customers based on operational needs.
Maintain accurate and detailed support documentation, including logging system faults
and user requests in the service management system.
Configure, deploy, install, and maintain IT equipment including PCs, laptops, tablets,
mobile devices, and networking hardware.
Perform hardware upgrades, repairs, and installations, including RAM upgrades, storage
upgrades, and device disassembly for maintenance and data recovery.
Install, uninstall, and troubleshoot a wide range of software applications, including
downloading and configuring appropriate software solutions.
Determine software and hardware requirements and implement appropriate technical
solutions to resolve user issues.
Respond to inquiries relating to software and hardware problems and provide effective
technical advice and support.
Adapt existing programs and systems to meet user requirements where required.
Ensure efficient use of computer systems, applications, and IT equipment across client
environments.

Implement, configure, and maintain wired and wireless computer networks for business
and home users.
Design, develop, and maintain websites as required to support client or business needs.
Repair and replace peripheral equipment such as printers, terminals, and modems.
Diagnose hardware and software faults and coordinate with suppliers to ensure timely
repair and replacement of faulty equipment.
Repair mobile devices including LCD replacements and related component-
level troubleshooting.
Deliver high-quality customer service and build strong ongoing relationships with
clients.

Skills and Attributes we require:
1) You must have either a minimum of level 5 diploma/degree or higher-level qualification in IT technical support/or any other related computing field. However, 3 years of relevant experience can substitute the qualification requirements.
2) Solid knowledge of hardware, software, networking, and troubleshooting.
3) Experience with website design and maintenance will be beneficial.
4) Strong problem-solving skills and attention to detail
5) Excellent communication skills

This is a full-time permanent role with a minimum of 30 hours per week and the pay rate for this position will be 32.00 NZD per hour.