ICT Support Technician - Learning Tech & Network Services

Aotearoa New Zealand Association Of Social Workers; Auckland; On-site; NZD 55,000 - 75,000; Full time

Job summary

Auckland City International College of Auckland Limited invites applications for a full-time ICT Support Technician to help maintain and enhance our campus ICT services. The role covers hardware/software installation, network maintenance, AV equipment, and support for digital learning platforms.

You will assist with deployment of ICT equipment, user accounts, asset and license management, and provide guidance to staff and students while upholding ICT security and policies across the college.

Qualifications

• Strong troubleshooting and problem-solving skills.
• Excellent customer service and interpersonal skills.
• Good written and verbal communication.
• Ability to explain technical concepts clearly to non-technical users.
• Organised and manages time effectively.
• Proactive and service-oriented attitude.

Responsibilities

• Provide day-to-day technical support to staff and students.
• Maintain and troubleshoot ICT infrastructure, hardware, software, and networks.
• Support digital learning platforms and e-learning technologies.
• Assist with deployment of new ICT equipment and system administration.
• Support health and safety procedures for ICT work areas.

Skills

Troubleshooting

Customer service

Communication

Explain tech concepts

Organisational skills

Time management

Proactive attitude

Independence & teamwork

Education

NZQA Level 6 Diploma or equivalent

Job description

Auckland City International College of Auckland Limited invites applications for a full-time ICT Support Technician to help maintain and enhance our campus ICT services. The role covers hardware/software installation, network maintenance, AV equipment, and support for digital learning platforms.

You will assist with deployment of ICT equipment, user accounts, asset and license management, and provide guidance to staff and students while upholding ICT security and policies across the college.