Hitl Ground Systems Intern: Mechatronics & Control

Jobspace; Auckland; On-site; NZD 55,000 - 75,000; Full time

Job summary

International College of Auckland (ICA) is seeking a proactive ICT Support Technician to maintain and troubleshoot the college's ICT infrastructure across campus, including hardware, software, networks, and classroom equipment. The role supports staff and students, deploys new ICT systems, and helps ensure secure, reliable services for teaching and administration.

The successful candidate will manage user accounts, assist with policy compliance, and contribute to health and safety in ICT work

Qualifications

• Proven problem-solving and troubleshooting abilities.
• Strong customer service and interpersonal skills.
• Clear written and verbal communication; ability to explain technical concepts to non-technical users.

Responsibilities

• Provide day-to-day ICT support to staff and students across the campus.
• Install, configure and maintain hardware and software and keep systems up to date.
• Support digital learning platforms and classroom ICT equipment including AV tools.
• Manage user accounts, licenses, and ICT assets; assist with deployments and repairs.

Skills

Troubleshooting

Customer service

Communication

Time management

Organizational skills

Teamwork

Independent work

Education

NZQA Level 6 Diploma or higher in IT/CS

Job description

Seeking a motivated ICT Support Technician to provide technical support, maintain ICT infrastructure, troubleshoot hardware, software and networks, support digital learning technologies, and ensure reliable, secure, and efficient ICT services across the College.

International college of Auckland (ICA) is a well-established New Zealand Private Training Establishment (PTE) registered with the New Zealand Qualifications Authority (NZQA). We are committed to delivering high-quality education and practical training to domestic and international students in a supportive and innovative learning environment. With a strong focus on academic excellence, industry engagement, and digital innovation, ICA continually invests in modern learning technologies and ICT infrastructure to enable effective teaching, learning, and institutional operations.

We are looking for a proactive and technically skilled full-time ICT Support Technician to join our team and help maintain and enhance our ICT services across the campus.

About the Role

Reporting to the Management team, the ICT Support Technician will provide day-to-day technical support to staff and students while ensuring the reliable, secure, and efficient operation of the College's ICT infrastructure. The role involves installing, configuring, maintaining, and troubleshooting computer hardware, software, networks, audiovisual technologies, and classroom ICT equipment, as well as supporting digital learning platforms and e-learning technologies.

The successful candidate will assist with deployment of new ICT equipment and systems, user account administration, network and system maintenance, ICT asset and software licence management, and the provision of technical guidance and support to staff and students. The role also contributes to maintaining ICT security, supporting the implementation of College ICT policies, and ensuring technology services effectively support teaching, learning, and daily operations.

Working hours: 30 – 40 hours per week

Key Responsibilities

• TECHNICAL ICT SUPPORT
• Install new software and hardware.
• Configure security settings and secure installation of new ICT equipment.
• Deliver hardware and resources to work areas and classrooms as required.
• Set up equipment such as laptops, data projectors, interactive whiteboards, sound systems and other specialist ICT equipment, ensuring systems are ready for use.
• Support meeting room technology, AV equipment, and hybrid working solutions.
• Escalate unresolved technical issues to external service providers or senior ICT personnel and assist in implementing recommended solutions.
• CONFIGURATION & INSTALLATION
• Assist with deployment and rollout of new hardware and software, including procurement support, testing, installation, and user orientation.
• Configure and deploy desktop computers, laptops, mobile devices, printers, and peripheral equipment for staff and students.
• SERVER & NETWORK SUPPORT
• Perform basic diagnostic routines.
• Promote compliance with the school's ICT Acceptable Use Policy and provide guidance to staff and students on its application.
• Monitor broadband connectivity and provide technical support for hardware, software, network, and connectivity issues.
• SYSTEM MAINTENANCE
• Assist in maintaining scheduled maintenance for computer hardware, software and network systems.
• Maintain and support the school intranet, internal systems, and e-learning platforms.
• Detect, diagnose and resolve most PC, printer and peripheral device faults.
• Create, maintain, and support electronic mail accounts for staff and students.
• Monitor and maintain user accounts, access permissions, and system configurations.
• Ensure staff and student data and files access policies are implemented.
• Provide technical guidance, user support, and training to teachers, students, and staff.
• Support individuals or groups of students working on practical aspects of the course.
• Produce material and equipment required for teaching as requested.
• Recommend suitable hardware, software, and ICT solutions.
• Assist in planning and implementing changes to ICT service elements.
• Support implementation of health and safety procedures within specialist ICT work areas.
• Ensure routine safety checks are carried out and records maintained.
• Ensure safe disposal of obsolete equipment, consumables and waste materials.
• ADMINISTRATION
• Maintain an up-to-date inventory of ICT software and licences.
• Be responsible for an efficient stock control system and records.
• Order equipment and supplies to secure best value.
• Receive and check deliveries and invoices.
• Assist with ICT purchasing, inventory control and budget monitoring.
• GENERAL DUTIES
• Actively promote equalities and diversity agenda.
• Be familiar with customer care, data protection, and health and safety policies.
• Improve own practice through training, observation, discussion, and performance management.
• Keep abreast of current hardware and software developments.
• Attend and participate in meetings.
• Work flexibly and undertake other duties as required by Management.

Key Requirements

• A relevant tertiary qualification (NZQA Level 6 Diploma or above) in Information Technology, Computer Science, Network Administration, or a related ICT discipline; or at least 2 years relevant experience in an ICT support, desktop support, helpdesk or technical support role.
• Strong troubleshooting and problem-solving skills.
• Strong customer service and interpersonal skills.
• Effective written and verbal communication skills.
• The ability to explain technical concepts to non-technical users.
• Strong organisational and time-management skills.
• The ability to prioritise competing tasks and work under pressure.
• A proactive, positive, service-oriented attitude.
• The ability to work independently while contributing effectively as part of a team.
• Reliable, punctual, and comfortable working independently.
• Great work ethic, self-motivation, and a drive for high-quality delivery and continuous improvement.

Applications

Please submit your CV and cover letter via the standard application portal.