ICT Support Technician — Hardware & Device Expert

PHONE PALACE LIMITED; Whanganui; On-site; NZD 37,000 - 47,000; Full time

Job summary

Smart Mobile Limited is seeking a customer-focused ICT Support Technician to join our team at Wanganui and Taumarunui stores. This full-time role involves hands-on hardware support for laptops, smartphones, tablets and desktops, with in-person and remote service.

You will install, configure and repair devices while delivering excellent customer service. The ideal candidate has 2+ years of relevant experience (or Level 4 IT/electronics), strong hardware knowledge and great communication.

Qualifications

• 2+ years of relevant work experience or a Level 4 IT/electronics qualification.
• Strong knowledge of computer hardware and mobile devices.
• Excellent customer service and communication skills.

Responsibilities

• Install, configure, test and repair hardware across devices.
• Troubleshoot faults in laptops, desktops, tablets and mobiles.
• Assist customers at the front desk with service tickets and enquiries.
• Provide in-person and remote (phone) support to resolve issues.
• Maintain service records and follow internal processes.
• Stay updated on consumer IT hardware trends.

Skills

Customer-facing

Hardware troubleshooting

Operating systems knowledge

Communication skills

Education

Level 4 IT/electronics qualification

Job description

Smart Mobile Limited is seeking a customer-focused ICT Support Technician to join our team at Wanganui and Taumarunui stores. This full-time role involves hands-on hardware support for laptops, smartphones, tablets and desktops, with in-person and remote service.

You will install, configure and repair devices while delivering excellent customer service. The ideal candidate has 2+ years of relevant experience (or Level 4 IT/electronics), strong hardware knowledge and great communication.