ICT Support Specialist: Varied Roles, Autonomy & Growth

Environment Canterbury; Christchurch; On-site; NZD 55,000 - 75,000; Full time

Job summary

Environment Canterbury is seeking an ICT support professional to provide frontline desktop and end-user support across hardware, software, mobile devices and meeting room technology in Canterbury. You’ll triage tickets, manage user accounts, coordinate vendor support, contribute to projects and maintain knowledge resources.

The role offers variety, autonomy and opportunities to grow your ICT career while delivering a high-quality customer experience.

Qualifications

• Provide frontline ICT support across hardware, software, devices and meeting room tech.
• Resolve issues with a practical, customer-focused mindset.
• Collaborate with vendors and internal teams to deliver reliable tech services.

Responsibilities

• Provide front-line Service Desk support for hardware, software and user issues.
• Triage and resolve support tickets within SLAs, keeping users informed.
• Manage user accounts, access, licences and onboarding/offboarding requests.
• Coordinate vendor support for hardware, software, printers and device replacements.
• Contribute to projects, office moves and service improvement initiatives.
• Maintain knowledge resources and support team knowledge sharing.
• Escalate critical incidents to senior team members when required.
• Troubleshoot and resolve complex issues across devices, applications, access and connectivity.

Skills

Service desk

Microsoft 365

Hardware troubleshooting

End-user support

Vendor coordination

Communication

Education

ICT qualification

Job description

Environment Canterbury is seeking an ICT support professional to provide frontline desktop and end-user support across hardware, software, mobile devices and meeting room technology in Canterbury. You’ll triage tickets, manage user accounts, coordinate vendor support, contribute to projects and maintain knowledge resources.

The role offers variety, autonomy and opportunities to grow your ICT career while delivering a high-quality customer experience.