Support Specialist Level 2

Environment Canterbury; Christchurch; On-site; NZD 55,000 - 75,000; Full time

Job summary

Environment Canterbury is seeking an ICT support professional to provide frontline desktop and end-user support across hardware, software, mobile devices and meeting room technology in Canterbury. You’ll triage tickets, manage user accounts, coordinate vendor support, contribute to projects and maintain knowledge resources.

The role offers variety, autonomy and opportunities to grow your ICT career while delivering a high-quality customer experience.

Qualifications

• Provide frontline ICT support across hardware, software, devices and meeting room tech.
• Resolve issues with a practical, customer-focused mindset.
• Collaborate with vendors and internal teams to deliver reliable tech services.

Responsibilities

• Provide front-line Service Desk support for hardware, software and user issues.
• Triage and resolve support tickets within SLAs, keeping users informed.
• Manage user accounts, access, licences and onboarding/offboarding requests.
• Coordinate vendor support for hardware, software, printers and device replacements.
• Contribute to projects, office moves and service improvement initiatives.
• Maintain knowledge resources and support team knowledge sharing.
• Escalate critical incidents to senior team members when required.
• Troubleshoot and resolve complex issues across devices, applications, access and connectivity.

Skills

Service desk

Microsoft 365

Hardware troubleshooting

End-user support

Vendor coordination

Communication

Education

ICT qualification

Job description

• Resolve ICT issues and support modern workplace technology
• Variety and autonomy
• Opportunities to grow your ICT career

At Environment Canterbury, we're working together to shape a thriving and resilient Canterbury for current and future generations.

As the regional council for Waitaha Canterbury, we care for the region's air, land, water, and communities. Working alongside mana whenua Ngāi Tahu, stakeholders, and communities, we deliver three essential services:

• Environmental Regulation and Protection
• Community Preparedness and Response to Hazards
• Public Transport

As Canterbury continues to grow and change, so do we. We operate in a dynamic environment, responding to evolving legislation, policy, and community needs while continuing to deliver for our communities, partners, and te taiao (the environment). Adapting to change, embracing new opportunities, and finding better ways of working are all part of creating great outcomes for Canterbury.

In this hands‑on role, you’ll provide frontline desktop and end‑user support that enables our people to deliver essential services across Canterbury. You’ll enjoy a varied workload, working across hardware, software, mobile devices, meeting room technology, user access management, and vendor coordination.

This is an excellent opportunity for someone who enjoys solving problems, building relationships, and delivering a high-quality customer experience while working within a complex and evolving technology environment.

Key responsibilities include:

• Provide front-line Service Desk support for hardware, software and user issues.
• Triage and resolve support tickets within SLAs, keeping users informed.
• Manage user accounts, access, licences and onboarding/offboarding requests.
• Coordinate vendor support for hardware, software, printers and device replacements.
• Contribute to projects, office moves and service improvement initiatives.
• Maintain knowledge resources and support team knowledge sharing.
• Escalate critical incidents to senior team members when required.
• Troubleshoot and resolve complex issues across devices, applications, access and connectivity.

You’ll be a proactive and approachable ICT support professional who enjoys helping people and takes pride in delivering excellent customer service. You bring strong technical knowledge, a practical problem-solving mindset and a sharp eye for detail. You can identify improvement opportunities and turn these into process improvement changes. You can communicate confidently with people at all levels of the organisation.

You’re equally comfortable working independently and as part of a collaborative team, and you’re motivated by making technology simpler and more effective for others.

Ideally, you’ll have a relevant ICT qualification along with at least two years' experience supporting PC hardware, software, networking and end users. You’ll also have the following:

• Working in an ICT support environment within a large or complex organisation
• Proven skills in hardware fault diagnosis, device deployment and PC repair
• Sound knowledge of Microsoft 365 and other commonly used corporate software applications

We’re a values-led organisation, and our values shape how we work, make decisions, and support each other every day.

• Kaitiakitanga (Stewardship) We make good decisions today for a better tomorrow.
• Pononga (Integrity) – we act honestly, take responsibility and o what we say.
• Manaakitanga (People First) - we put people first and treat everyone with care and respect.
• Whanaungatanga (Collaboration) – We build strong relationships and achieve more together.
• Māiatanga (Can Do)- We are brave solution focussed and make things happen.

Our values guide the way we work and shape our workplace culture. Throughout the recruitment process, you’ll have the opportunity to share examples of how your experiences and approach align with these values.

We know that diverse perspectives, experiences, and ways of thinking help us make better decisions and achieve better outcomes for our communities and environment. That’s why we’re committed to creating an inclusive workplace where everyone feels valued, respected, and able to contribute.

We’re also on a journey to become a Treaty partner of excellence. We support our people to grow their confidence and capability in te ao Māori and encourage the use of kaupapa Māori, mātauranga Māori, and te reo Māori in our everyday mahi. Wherever you are on your journey, you’ll be welcomed and supported.

To be considered for this opportunity, candidates must have the legal right to work in New Zealand at the time of application and hold work rights that will enable them to fulfil the full term of employment.

Shortlisted candidates will be required to complete an interview process, reference checks, and a criminal history check. Additional background checks may be required depending on the nature of the role.