Application Support Analyst

Kāpiti Coast; Wellington; On-site; NZD 70,000 - 90,000; Full time

Benefits offered by this job

On-site parking

Staff discounts

Department events

Job summary

Kāpiti Coast District Council is seeking an Application Support Analyst to provide day-to-day support and administration for Council applications. You will investigate and resolve incidents, work with vendors and the IT team, and ensure systems remain reliable and secure for the community.

The role requires strong problem-solving skills, a customer-service mindset, and the ability to balance priorities while communicating clearly with both technical and non-technical stakeholders.

Qualifications

• Experience providing application support in a modern IT environment.
• Strong problem-solving and customer-service focus.
• Experience with incident, problem and change management processes.

Responsibilities

• Provide day-to-day support and administration for Council applications.
• Investigate and resolve incidents and service requests.
• Collaborate with business users, vendors and IT colleagues to improve services.

Skills

Application support

Incident management

Customer service

Problem solving

Vendor coordination

Documentation

Access control & security

ERP systems

DataScape experience

IT service management

Tools

DataScape ERP

Job description

Join Kāpiti Coast District Council as an Application Support Analyst and help keep the technology that supports our community running smoothly.

Are you a natural problem-solver who enjoys technology, working with people, and keeping important business systems running smoothly?

Come and join our Information Technology team!

Te tūranga | The Opportunity

We’re looking for an Application Support Analyst who can provide responsive, practical support for the applications that enable our people to deliver services to the Kāpiti community. In this key position, you will provide day-to-day support and administration for Council applications, investigating and resolving incidents and service requests while helping ensure our systems remain reliable, secure, and fit for purpose. You will work alongside our wider Information Technology team and collaborate with business users, vendors and technical specialists. Together, the team will support the ongoing operation and improvement of Council’s technology environment and ensure our people have the systems they need to do their jobs effectively.

Nā tōu rourou | What you will bring

To excel in this role, you will have experience supporting business applications in a modern IT environment, excellent problem-solving skills, and a strong customer-service focus. You will also hold a current and valid NZ Driver Licence. You’ll also bring strong knowledge of and experience in:

• Providing application support and troubleshooting technical and functional issues.
• Investigating and resolving incidents and service requests through structured problem-solving.
• Supporting, administering and maintaining business applications.
• Supporting Enterprise Resource Planning (ERP) systems, with experience using or supporting DataScape highly desirable.
• Working with software vendors and technical teams to investigate faults and deliver solutions.
• Supporting application upgrades, patches, testing and implementation of changes.
• Managing user access, permissions and application security.
• Creating and maintaining application documentation, support procedures and knowledge articles.
• Working with business users to understand issues, requirements and opportunities for improvement.
• Supporting application integrations and investigating data or interface-related issues.
• Working within IT service management practices, including incident, problem and change management.
• Communicating technical information clearly to both technical and non-technical people.

You’ll be someone who enjoys getting to the bottom of a problem rather than simply passing it on. You’ll be organised, approachable and comfortable balancing competing priorities while maintaining a strong focus on our customers.

If you’re excited by the opportunity to work with a diverse range of technology while helping Council teams deliver great services to our community, we’d love to hear from you.

Mō Kāpiti Coast District Council | About us

Located on the picturesque Kāpiti Coast, KCDC plays a pivotal role in shaping the community and environment of our region. With around 480 employees, we deliver services spanning urban planning, infrastructure, environmental stewardship, and community wellbeing, working together to create a sustainable future for our diverse communities.

Ngā huanga | What we offer

• Dependant leave – because family matters.
• Thriving team culture – we work hard and support each other.
• On-site parking – say goodbye to parking hassles.
• Free access to pools – dive into fun.
• Council staff discounts – because who doesn’t love a good deal?

Closing date: Sunday 1st November 2026

View the full job ad here

Enquiries about this position should be directed to Wayne Bonasich, Manager Information Technology, on 04 296 4700 or free phone [phone].

Applicants must be eligible to work in New Zealand. Preferred candidates will be required to complete pre-employment checks, including drug and alcohol screening and Police checks.