Hybrid Travel Operations Specialist

Wendy Wu Tours; Rodney; Hybrid; NZD 65,000 - 85,000; Full time

Job summary

Wendy Wu Tours is seeking an Operations Consultant to join the North Shore team. The role focuses on visa administration, documentation, and high-level customer service, with extensive system training provided.

The position is hybrid, combining office work with some home-based tasks. The ideal candidate will have strong communication skills, a year of travel industry experience, and excellent time management, multitasking, and relationship-building abilities to support a seamless customer

Qualifications

• Clear and effective communicator, both written and verbal.
• Customer and people focused.
• Must have attention to detail.
• 1 year travel industry experience preferred.
• Exemplary time management skills.
• Team player with ability to develop key relationships.

Responsibilities

• Achieve and exceed team KPI through timely delivery of operations functions.
• Adhere to Wendy Wu Tours guidelines and policies.
• Ensure workflows follow training guidelines.

Skills

Communication

Attention to detail

Time management

Team player

Multitasking

Relationship building

Lateral thinking

Customer-focused

Job description

Wendy Wu Tours is seeking an Operations Consultant to join the North Shore team. The role focuses on visa administration, documentation, and high-level customer service, with extensive system training provided.

The position is hybrid, combining office work with some home-based tasks. The ideal candidate will have strong communication skills, a year of travel industry experience, and excellent time management, multitasking, and relationship-building abilities to support a seamless customer