Customer Support Specialist/Travel (Flexible Schedule)

Hjbtravels; Hokitika; Hybrid; NZD 42,000 - 66,000; Part time

Benefits offered by this job

Flexible scheduling

Training and ongoing support

Growth opportunities

Team environment

Job summary

A travel service provider based in New Zealand is looking for a detail-oriented Customer Support Specialist. This role involves assisting clients with travel-related inquiries, providing guidance throughout the booking process, and ensuring a positive customer experience. Interested candidates should have strong communication skills, and while previous experience is preferred, it is not required. The position offers flexible scheduling and opportunities for growth within the industry.

Qualifications

• Strong communication and customer service skills required.
• Previous customer service experience preferred but not required.
• Ability to work independently and manage time effectively.
• Comfortable using computers, email, and online tools
• Detail-oriented with a solution-focused mindset
• Interest in the travel industry is a plus

Responsibilities

• Respond to customer inquiries via phone and email.
• Assist clients with travel questions, reservations, and general support.
• Provide accurate information about destinations and policies.
• Deliver professional, friendly, and consistent customer service
• Follow company standards and operational guidelines
• Maintain clear documentation of customer interactions

Skills

Strong communication and customer service skills

Ability to work independently

Detail-oriented with a solution-focused mindset

Independence

Computer literacy

Detail-oriented

Job description

Job Description:

We are seeking a detail-oriented and service-drivenCustomer Support Specialist to assist clients within the travel industry. This role is ideal for individuals who enjoy helping others, communicating clearly, and working in a flexible, customer-focused environment.

In this position, you will support customers with travel-related inquiries, provide guidance throughout the booking process, and help deliver a smooth and positive experience.

Key Responsibilities:

• Respond to customer inquiries via phone and email

• Assist clients with travel questions, reservations, and general support

• Provide accurate information about destinations, policies, and procedures

• Deliver professional, friendly, and consistent customer service

• Follow company standards and operational guidelines

• Maintain clear documentation of customer interactions

Qualifications:

• Strong communication and customer service skills

• Previous customer service experience preferred but not required

• Ability to work independently and manage time effectively

• Comfortable using computers, email, and online tools

• Detail-oriented with a solution-focused mindset

• Interest in the travel industry is a plus

What We Offer:

• Flexible scheduling (part time or full time)

• Training and ongoing support

• Growth opportunities within the travel industry

• Collaborative and supportive team environment