Hybrid SME Client Executive – Client Success & Renewal

Aon; Auckland; On-site; NZD 70,000 - 110,000; Part time

Job summary

Aon in Takapuna, Auckland, is seeking an SME Client Executive to join the regional SME team. You will manage a SME client portfolio, promote services, and work with Claims and ABS to deliver timely solutions, ensuring a seamless client journey.

You'll lead renewals, partner with Client Directors, and drive process improvements to boost efficiency and client experience. This 12-month parental cover contract offers hybrid working options and support for professional development.

Qualifications

• Client-first mindset – you genuinely care about delivering great client outcomes and building long-term relationships.
• Strong communication skills – confident and professional in both written and verbal communication, with the ability to explain insurance concepts clearly.
• Collaborative approach – enjoy working as part of a regional team and partnering with Claims, ABS and other internal colleagues to support the client journey!
• Commercial awareness – an interest in business and risk, with the ability to understand client needs and match them to appropriate solutions.
• Problem-solving mindset – proactive in following up, resolving issues and finding practical solutions for clients and colleagues.
• Resilience and adaptability – able to stay calm under pressure, adapt to change and maintain a positive, professional attitude.

Responsibilities

• Deliver high-quality client support, owning a SME portfolio where you will promote services, conduct risk management and working alongside the wider team to deliver solutions to Aon clients.
• Lead renewal and mid-term discussions, ensuring advice is timely, accurate, and aligned with client needs.
• Contribute to client planning alongside Client Directors/Managers.
• Optimise systems and processes to drive efficiency, scalability, compliance, and a strong colleague and client experience!
• Champion continuous improvement, using data insights and best practice to deliver predictable, high‑standard outcomes.

Skills

Client-first mindset

Strong communication skills

Collaborative approach

Commercial awareness

Problem-solving mindset

Resilience and adaptability

Education

L5 Fire and General qualification

Job description

Aon in Takapuna, Auckland, is seeking an SME Client Executive to join the regional SME team. You will manage a SME client portfolio, promote services, and work with Claims and ABS to deliver timely solutions, ensuring a seamless client journey.

You'll lead renewals, partner with Client Directors, and drive process improvements to boost efficiency and client experience. This 12-month parental cover contract offers hybrid working options and support for professional development.