Client Experience Lead – SME Portfolio

Aon plc; New Zealand; Hybrid; NZD 70,000 - 100,000; Full time

Benefits offered by this job

Health and Life Insurance

Hybrid working arrangements

Employee Assistance Programme (EAP)

Job summary

Aon plc in New Zealand is seeking a proactive SME Client Executive to deliver high‑quality service to existing and new clients across the SME portfolio. Based in Takapuna, this 12‑month fixed contract provides parental cover and an opportunity to impact client outcomes.

You will lead end‑to‑end client journeys, coordinate with Claims and ABS, steer renewals, and contribute to client planning. The role emphasises clear communication, collaboration and process improvements to enhance efficiency

Qualifications

• Client-first mindset with focus on delivering great client outcomes.
• Clear, professional written and verbal communication skills.
• Collaborative mindset across Claims, ABS and internal teams.
• Understanding client needs and matching them to solutions.
• Proactive problem solving and timely issue resolution.
• Resilience and adaptability under pressure.

Responsibilities

• Deliver high-quality client support and own a SME portfolio.
• Lead renewal and mid-term discussions aligned with client needs.
• Contribute to client planning with Directors/Managers.
• Improve systems and processes to drive efficiency and compliance.
• Use data insights to deliver consistent, high-standard outcomes.

Skills

Client-first mindset

Strong communication

Collaborative approach

Commercial awareness

Problem-solving mindset

Resilience and adaptability

Education

L5 Fire and General qualification

Job description

Aon plc in New Zealand is seeking a proactive SME Client Executive to deliver high‑quality service to existing and new clients across the SME portfolio. Based in Takapuna, this 12‑month fixed contract provides parental cover and an opportunity to impact client outcomes.

You will lead end‑to‑end client journeys, coordinate with Claims and ABS, steer renewals, and contribute to client planning. The role emphasises clear communication, collaboration and process improvements to enhance efficiency