Hybrid IT Support Analyst (6-Month Fixed Term)

Sciene New Zealand; Rotorua; Hybrid; NZD 55,000 - 75,000; Part time

Benefits offered by this job

Recharge annual leave

Hybrid working options

Health & wellbeing benefits

Job summary

Bioeconomy Science Institute Maiangi Taiao in Rotorua seeks a Digital Support Analyst to provide first-line IT support for end-user devices and digital workplace tools. You will handle incidents and service requests while collaborating with technical and non-technical stakeholders to ensure minimal disruption.

The role focuses on supporting devices, applications, and collaboration tech, with opportunities to contribute to documentation, process improvements, and knowledge sharing across the

Qualifications

• Tertiary qualification in Information Technology.
• Minimum 2 years’ experience delivering first level IT support.
• ITIL and Microsoft 365 qualifications are desirable.
• Ability to diagnose and resolve technical issues across hardware, software and collaboration technologies.
• Excellent customer service and communication skills.

Responsibilities

• Deliver end-user support for incidents and service requests.
• Support workplace technology and devices.
• Assist with device lifecycle provisioning, deployment and retirement.
• Contribute to service improvements and knowledge sharing.

Skills

IT support

Customer service

Communication

Technical troubleshooting

ITIL

Microsoft 365

Education

Tertiary IT qualification

Tools

Microsoft 365

ITSM tools

Job description

Bioeconomy Science Institute Maiangi Taiao in Rotorua seeks a Digital Support Analyst to provide first-line IT support for end-user devices and digital workplace tools. You will handle incidents and service requests while collaborating with technical and non-technical stakeholders to ensure minimal disruption.

The role focuses on supporting devices, applications, and collaboration tech, with opportunities to contribute to documentation, process improvements, and knowledge sharing across the