61206 Digital Support Analyst - Data and Digital (Fixed Term 6 months) - Scion

Sciene New Zealand; Rotorua; Hybrid; NZD 55,000 - 75,000; Part time

Benefits offered by this job

Recharge annual leave

Hybrid working options

Health & wellbeing benefits

Job summary

Bioeconomy Science Institute Maiangi Taiao in Rotorua seeks a Digital Support Analyst to provide first-line IT support for end-user devices and digital workplace tools. You will handle incidents and service requests while collaborating with technical and non-technical stakeholders to ensure minimal disruption.

The role focuses on supporting devices, applications, and collaboration tech, with opportunities to contribute to documentation, process improvements, and knowledge sharing across the

Qualifications

• Tertiary qualification in Information Technology.
• Minimum 2 years’ experience delivering first level IT support.
• ITIL and Microsoft 365 qualifications are desirable.
• Ability to diagnose and resolve technical issues across hardware, software and collaboration technologies.
• Excellent customer service and communication skills.

Responsibilities

• Deliver end-user support for incidents and service requests.
• Support workplace technology and devices.
• Assist with device lifecycle provisioning, deployment and retirement.
• Contribute to service improvements and knowledge sharing.

Skills

IT support

Customer service

Communication

Technical troubleshooting

ITIL

Microsoft 365

Education

Tertiary IT qualification

Tools

Microsoft 365

ITSM tools

Job description

61206 Digital Support Analyst - Data and Digital (Fixed Term 6 months) - Scion

Digital Support Analyst

Data and Digital

Vacancy number: 61206

Be Part of Science That Makes a Difference

As a Digital Support Analyst, you will act as a primary point of contact for incidents, service requests, and technology enquiries. You will provide first level support across end-user devices, applications, collaboration platforms, and digital workplace technologies, ensuring our people can work effectively with minimal disruption.

You will be a confident communicator, able to build strong relationships and work effectively with both technical and non-technical stakeholders. We're looking for someone with proven experience acting as the primary point of contact for incidents, service requests, and technology enquires.

If you enjoy solving digital support challenges, working within established service standards, and helping customers through clear, responsive communication, we would love to hear from you.

At the Bioeconomy Science Institute Maiangi TaiaoI, we offer excellent employee benefits and flexibility, such as;

• Recharge - Generous additional annual leave and paid parental leave.
• Flexibility - Hybrid working options and flexible hours where appropriate.
• Health & Wellbeing - Excellent benefit choices in retirement savings, comprehensive health and wellbeing benefits with enhanced health and wellbeing leave.

What you will be doing | Ngā whāinga matua

In this role, you will:

• Deliver end-user support and service – provide responsive, people-focused support for incidents and service requests, resolving issues and coordinating escalation where required.
• Support workplace technology – support devices, applications, peripherals, meeting room technology and other workplace technologies used across the organisation.
• Support the device lifecycle – assist with the provisioning, deployment, maintenance, replacement and retirement of devices and associated technology.
• Contribute to service improvement – support documentation, knowledge sharing, process improvement and consistent ways of working across Digital Support.

To be successful in this role, you will have:

• Tertiary qualification in Information Technology.
• Minimum 2 years’ experience delivering 1 st level IT support.
• Relevant certifications in ITIL and Microsoft 365 qualifications (such as MS-102, MD-102) highly desirable.
• Ability to diagnose and resolve technical issues across hardware, software, mobile devices, peripherals, and collaboration technologies.
• Excellent customer service and communication skills, with the ability to communicate effectively with users of varying technical ability.

The Bioeconomy Science Institute Maiangi Taiao is New Zealand’s newest public research organisation, formed through the merger of AgResearch, Plant & Food Research, Manaaki Whenua - Landcare Research, Scion, and the New Zealand Food Innovation Network. Our purpose is to drive innovation and commercial outcomes in the bioeconomy, using research and technology to support enduring economic growth and resilience, a healthy environment and beneficial social outcomes for New Zealand.

We are excited about this new chapter and welcome applicants who want to be part of our journey.

Ready to Apply? | Kua rite koe ki te tono?

If this opportunity excites you and you believe your skills, experience and perspective would add value to our team, we'd love to hear from you.

Applications close:20 September 2026 at 11:55pm

Reference # 61206

Location(s) Rotorua

Expertise Knowledge & Information Systems & Technology

Job level(s) Experienced

Work type(s) Fixed term, Fixed Term less than 6 months