Hybrid Service Desk Engineer - Flexible IT Support

Sport New Zealand

Wellington

Hybrid

NZD 60,000 - 80,000

Full time

3 days ago

Be an early applicant

Application generator

Turn this role into an interview — a resume and cover letter built around what this employer wants.

Get past ATS filters

Benefits offered by this job

Flexible working arrangements

Collaborative IT team

Professional development opportunities

Job summary

Sport New Zealand is seeking a customer-focused Service Desk Engineer to join our Information Technology team in Wellington. You will provide frontline support across laptops and mobile devices, Microsoft 365, Teams, Teams Rooms and end-user hardware, handling incidents from diagnosis to resolution with a strong customer focus.

As part of a diverse tech environment, you’ll contribute to service improvements, maintain asset records, and support deployments.

Qualifications

Experience delivering Tier 1 and Tier 2 service desk support.
Experience supporting Microsoft 365 environments and end-user devices.
Knowledge of Microsoft Entra ID, Exchange Online, SharePoint Online and Microsoft Intune or equivalent.
Strong problem-solving and troubleshooting skills.
Excellent communication and customer service skills.

Responsibilities

Provide front-line support across laptops, mobile devices, Microsoft 365, Teams, Teams Rooms and end-user hardware.
Manage incidents and service requests from diagnosis to resolution with a customer-focused approach.
Troubleshoot issues in person, over the phone and remotely.
Support hardware provisioning and lifecycle management.
Maintain accurate asset records and documentation.
Identify opportunities to improve processes and automation.