61206 Digital Support Analyst - Data and Digital (Fixed Term 6 months) - Scion

Science New Zealand; Rotorua; Hybrid; NZD 60,000 - 75,000; Full time

Benefits offered by this job

Additional annual leave

Paid parental leave

Hybrid working

Flexible hours

Health and wellbeing benefits

Retirement savings options

Job summary

Science New Zealand – Rotorua invites applications for a Digital Support Analyst (Fixed Term 6 months) to be the primary contact for incidents, service requests and digital workplace inquiries. You will deliver first-level IT support across end-user devices, applications and collaboration tools, ensuring minimal disruption and a smooth user experience.

You'll communicate clearly with technical and non-technical stakeholders, diagnose issues, assist with device lifecycles, and contribute to

Qualifications

• Tertiary qualification in Information Technology.
• Minimum 2 years’ experience delivering 1st level IT support.
• Relevant certifications in ITIL and Microsoft 365 qualifications (such as MS-102, MD-102) highly desirable.
• Ability to diagnose and resolve technical issues across hardware, software, mobile devices, peripherals, and collaboration technologies.
• Excellent customer service and communication skills, with the ability to communicate effectively with users of varying technical ability.

Responsibilities

• Deliver end-user support and service – provide responsive, people-focused support for incidents and service requests, resolving issues and coordinating escalation where required.
• Support workplace technology – support devices, applications, peripherals, meeting room technology and other workplace technologies used across the organisation.
• Support the device lifecycle – assist with the provisioning, deployment, maintenance, replacement and retirement of devices and associated technology.
• Contribute to service improvement – support documentation, knowledge sharing, process improvement and consistent ways of working across Digital Support.

Skills

IT support

Customer service

Communication

Technical troubleshooting

Incident management

Microsoft 365 knowledge

Education

Tertiary qualification in Information Technology

Tools

ITIL Certification

Microsoft 365 (MS-102, MD-102)

Job description

61206 Digital Support Analyst - Data and Digital (Fixed Term 6 months) - Scion

Science New Zealand – Rotorua, North Island

Be Part of Science That Makes a Difference

As a Digital Support Analyst, you will act as a primary point of contact for incidents, service requests, and technology enquiries. You will provide first level support across end-user devices, applications, collaboration platforms, and digital workplace technologies, ensuring our people can work effectively with minimal disruption.

You will be a confident communicator, able to build strong relationships and work effectively with both technical and non-technical stakeholders. We're looking for someone with proven experience acting as the primary point of contact for incidents, service requests, and technology enquires.

If you enjoy solving digital support challenges, working within established service standards, and helping customers through clear, responsive communication, we would love to hear from you.

At the Bioeconomy Science Institute Maiangi TaiaoI, we offer excellent employee benefits and flexibility, such as;

• Recharge - Generous additional annual leave and paid parental leave.
• Flexibility - Hybrid working options and flexible hours where appropriate.
• Health & Wellbeing - Excellent benefit choices in retirement savings, comprehensive health and wellbeing benefits with enhanced health and wellbeing leave.

What you will be doing | Ngā whāinga matua

In this role, you will:

• Deliver end-user support and service – provide responsive, people-focused support for incidents and service requests, resolving issues and coordinating escalation where required.
• Support workplace technology – support devices, applications, peripherals, meeting room technology and other workplace technologies used across the organisation.
• Support the device lifecycle – assist with the provisioning, deployment, maintenance, replacement and retirement of devices and associated technology.
• Contribute to service improvement – support documentation, knowledge sharing, process improvement and consistent ways of working across Digital Support.

To be successful in this role, you will have:

• Tertiary qualification in Information Technology.
• Minimum 2 years’ experience delivering 1st level IT support.
• Relevant certifications in ITIL and Microsoft 365 qualifications (such as MS-102, MD-102) highly desirable.
• Ability to diagnose and resolve technical issues across hardware, software, mobile devices, peripherals, and collaboration technologies.
• Excellent customer service and communication skills, with the ability to communicate effectively with users of varying technical ability.

The Bioeconomy Science Institute Maiangi Taiao is New Zealand’s newest public research organisation, formed through the merger of AgResearch, Plant & Food Research, Manaaki Whenua - Landcare Research, Scion, and the New Zealand Food Innovation Network. Our purpose is to drive innovation and commercial outcomes in the bioeconomy, using research and technology to support enduring economic growth and resilience, a healthy environment and beneficial social outcomes for New Zealand.

We are excited about this new chapter and welcome applicants who want to be part of our journey.

Further details about the Bioeconomy Science Institute can be foundon our website, watch the Bioeconomy Science Institute short clip.

Ready to Apply? | Kua rite koe ki te tono?

If this opportunity excites you and you believe your skills, experience and perspective would add value to our team, we'd love to hear from you.

Applications close:20 September 2026 at 11:55pm