End User Support Engineer — Hybrid, 5 Weeks Leave & Perks

Kainga Ora; Christchurch; On-site; NZD 55,000 - 85,000; Full time

Benefits offered by this job

Five weeks’ leave

Insurance benefits

Job summary

Kāinga Ora is seeking an experienced End User Support Engineer to provide frontline technical assistance across the organisation in Auckland and Christchurch. You will be the first point of contact for end users, handling incidents from initial report to resolution and delivering a seamless technology experience.

The role covers both Service Desk and Field Support, requires strong troubleshooting, collaboration with vendors, and readiness for on-call shifts.

Qualifications

• Experience in a Service Desk or End User Technology support role.
• Strong troubleshooting and problem-solving skills with ownership of incidents.
• Ability to work across Service Desk and Field Support with vendors.

Responsibilities

• Provide Level 1 and Level 2 support for end-user hardware, software and digital workplace tools.
• Manage incidents and service requests from initial response through resolution.
• Support escalation and resolution of complex technical issues.
• Collaborate with external vendors to ensure seamless service delivery.

Skills

End User Support

Microsoft technologies

Customer service

Incident management

Service Desk

Tools

Remote tools

Job description

Kāinga Ora is seeking an experienced End User Support Engineer to provide frontline technical assistance across the organisation in Auckland and Christchurch. You will be the first point of contact for end users, handling incidents from initial report to resolution and delivering a seamless technology experience.

The role covers both Service Desk and Field Support, requires strong troubleshooting, collaboration with vendors, and readiness for on-call shifts.