Customer Service Representative

New Zealand Transport Agency; Palmerston North; Híbrido; NZD 56 000 - 68 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

KiwiSaver

Training & development

Progression to Senior CSR

Excellent employee benefits

Resumo da oferta

New Zealand Transport Agency (NZTA) is expanding its Palmerston North Contact Centre and seeks customer-focused individuals who genuinely care about helping people. In this permanent full-time role, you will handle inbound phone-based support and email queries, delivering timely, accurate advice to improve the customer experience.

We offer hybrid working, comprehensive training, and opportunities to progress to Senior CSR with increased remuneration.

Qualificações

• A passion for delivering outstanding customer service.
• Great communication skills and energetic attitude.
• Ability to adapt in a fast-paced environment.
• Innovative approach to problem solving.
• Experience in a Contact Centre; tech-savvy and quick learner.
• Strong attention to detail and ability to retain complex information.
• Willingness to learn and high computer literacy.

Responsabilidades

• Deliver inbound phone-based support and email interactions with customers.
• Provide timely and accurate advice to enhance the customer experience.
• Be part of comprehensive training and ongoing coaching for capability development.
• Work in the Palmerston North contact centre and contribute to team success.

Conhecimentos

Customer service

Communication

Problem solving

Tech-savvy

Attention to detail

Computer literacy

Descrição da oferta de emprego

About the role

Our Contact Centre is GROWING! If you want to be part of a highly engaged team focused environment, you are someone who genuinely cares about providing great customer service and you love to learn and develop, look no further! Here’s what you need to know about joining our awesome Contact Centre: The roles are permanent full time with a starting salary of $62,192 + Kiwi Saver We offer hybrid working in office and from home (where suitable and criteria are met) We can offer you excellent training and development with genuine opportunities to progress to Senior CSR with increased remuneration Great employee benefits Te Whiwhinga mahi |The opportunity At New Zealand Transport Agency (NZTA), it all starts with our people. Come and be part of a special organisation that is connecting Aotearoa in more ways than one! As a Customer Service Representative, you will be responsible for delivering outstanding service to our customers through both inbound phone-based support and email interactions. You’ll provide timely and accurate advice and make a positive impact on our customers’ experience. We are committed to your success, providing comprehensive training and ongoing coaching to equip you with the confidence and capability to deliver solutions that meet our customers’ needs.

These roles are based in our Palmerston North contact centre. For more information, view the position description here.

Hours

We’re recruiting across the following hours: Weekdays: 7:55am–6:00pm Weekends: 8:30am–5:00pm. You’ll work 40 hours per week on a rotating shift pattern, with rosters issued every 3 weeks. Please note you must be available to work Saturday and or Sunday when required as part of your shift pattern.

Training

You’ll need to be available full-time (8:00am–4:30pm) to complete onboarding and training, with induction programmes scheduled for 14 January 2027.

About you

• A passion for delivering outstanding customer service
• Great communication skills and energetic attitude
• An ability to flex and adapt in a fast paced environment
• An innovative approach to problem solving and working smarter
• Experience working in a Contact Centre Tech‑savvy with the ability to learn new systems quickly
• Great attention to detail and be able to retain complex information
• Have the willingness to learn and have a high level of computer literacy

You will demonstrate knowledge of, or a willingness to gain an understanding of Te Ao Māori and promote tikanga and Te Reo Māori. You will also have knowledge of, or a willingness to gain an appreciation of te Tiriti o Waitangi (the Treaty of Waitangi) as it applies in the public sector. A criminal or traffic conviction or traffic infringement will not necessarily exclude you from appointment. However, given the role of NZTA in respect of road safety