HVAC Service Coordinator: Dispatch, Scheduling & Client Care

Aotearoa New Zealand Association of Social Workers; Maungakiekie-Tāmaki; On-site; NZD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Job summary

Unknown Company in Auckland seeks an organised Service Coordinator to join our team. You will be the vital link between clients and on-the-road technicians and Account Managers, using SimPRO to manage scheduling, dispatching and job workflows.

You will handle service requests, provide updates, generate quotes, order parts, and assist with billing documentation. The role suits someone with HVAC/trade experience, calm leadership, and strong communication.

Qualifications

• Direct experience using SimPRO for scheduling or job management is highly preferred.
• Experience in HVAC, refrigeration, or fast-paced trade/construction environments is advantageous.
• Exceptional phone manner and written communication with clients and trades.
• Ability to handle shifting priorities and high-volume administration calmly.

Responsibilities

• Coordinate and assist technicians using SimPRO for reactive, maintenance and quoted jobs.
• Act as first point of contact for service requests, emergency calls, and provide clients with updates.
• Generate monthly client reports for specific sites.
• Create, track, and close out work orders, ensuring logs, materials, and certificates are recorded.
• Generate small quotes as required.
• Order parts and coordinate with suppliers.
• Review completed jobs in SimPRO and prepare documentation for Account Managers for billing.

Skills

SimPRO scheduling

HVAC/refrigeration exposure

Client communication

Organised & proactive

Customer service mindset

Tools

SimPRO

Job description

Unknown Company in Auckland seeks an organised Service Coordinator to join our team. You will be the vital link between clients and on-the-road technicians and Account Managers, using SimPRO to manage scheduling, dispatching and job workflows.

You will handle service requests, provide updates, generate quotes, order parts, and assist with billing documentation. The role suits someone with HVAC/trade experience, calm leadership, and strong communication.