Housekeeping Supervisor

Mövenpick Hotels & Resorts; Auckland; On-site; NZD 42,000 - 63,000; Full time

Benefits offered by this job

Typsy Training

Accor Academy Access

Discounted F&B & Accommodation

Uniform Dry Cleaning

Diversity & Inclusion

Parental Leave

Employee Assistance Program

Job summary

Mövenpick Hotel Auckland, part of Mövenpick Hotels & Resorts, invites you to join our Heartist team within a busy 4-5 star setting. You will help uphold our high standards of cleanliness and presentation as a Room Attendant/Housekeeping specialist.

Reporting to the Executive Housekeeper, you will supervise daily room attendants, coordinate with departments, train new staff, and handle guest inquiries with care. A NZ work right and fluent English are essential; Accor benefits apply.

Qualifications

• Experience in a busy 4-5 star hotel environment.
• Fluent in English and exceptional grooming and communication.
• Right to work in New Zealand.

Responsibilities

• Supervise and support Room Attendants daily, liaising with hotel departments on queries and requests.
• Assist and supervise room co-ordination duties as required.
• Provide on-the-job training to ensure rooms meet high standards efficiently.
• Manage staff performance following policies and processes.
• Inspect and release rooms; report defects promptly.
• Address guest queries and complaints with Executive Housekeeper guidance.

Skills

Hospitality

English fluency

Team leadership

Job description

Nestled in the heart of Auckland’s CBD, Mövenpick Hotel offers an exceptional location, vibrant Food & Beverage concepts, and BODA Restaurant, a MICHELIN Guide-recognised dining destination, where Aotearoa produce meets bold Korean flavors in an unforgettable dining experience. Mövenpick Hotel Auckland blends modern elegance with Swiss hospitality, offering 207 stylishly appointed rooms designed for comfort and relaxation.

Hospitality is a work of heart,

Join us and become a Heartist®.

Job Description

To be successful in your application, you must exhibit the following qualities:

• Have an outgoing personality with genuine passion for Hospitality
• Be flexible. You are expected to work a variety of shifts which includes weekends across a 7 day/ week roster including early mornings and late nights
• Be driven. You are all about quality and presentation and you have the desire to progress in hospitality
• Show initiative. You are approachable team player and you can think outside of the box
• Be a juggler. You are able to manage multiple tasks at any given time

Whilst talent and attitude are our primary requirements, you also have:

• Experience in a busy 4-5 star hotel environment
• Passion for providing unparalleled levels of service
• The right to work in New Zealand
• Fluent in English
• Exceptional grooming and articulate in communication

Qualifications

Reporting directly to the Executive Housekeeper, your key responsibilities will include but not limited to:

• Supervise and support Room Attendants daily, whilst liaising with the different departments of the hotel on queries and requests
• Assist and supervise room co-coordination duties as and when required
• On the Job training of employees to ensure rooms are cleaned to the highest standards and in an efficient manner
• Performance management of employees, adhering to policies and processes
• Inspect and release rooms, ensuring defects are reported
• Attend to guest queries and complaints, liaising with the Executive Housekeeper when required

Additional Information

Why join Mövenpick Hotel with Accor?

Accor isn't just about developing your career; it's also about helping you enjoy it too. We believe in rewarding your achievements with a range of exciting employee benefits and programs.

Just To Name a Few

• Learn your Way & Typsy - Access to our Accor Academy so you can Earn while you Learn!
• Incredible Accor Heartist Benefits - including discounted Food & Beverage + Accommodation Worldwide
• Dry Cleaning of Uniform
• Diverse and inclusive work culture
• Accor's Parental Leave Scheme
• Access to our Employee Assistance Program

Our Commitment To Diversity & Inclusion

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS