Hotel Operations Leader: Guest Experience & F&B Excellence

Hind Management; Kaikōura; On-site; NZD 90,000 - 140,000; Full time

Benefits offered by this job

Health insurance discounts

Reward & recognition events

Long service and anniversary gifts

Staff, family and friends rates

Paid training and Employee Development

Life insurance cover

Job summary

Hind Management, the operator behind Sudima Hotels, seeks a Hotel Operations Manager to lead day-to-day hotel operations across Front Office, Housekeeping, F&B and Guest Services. You will drive guest satisfaction, uphold high service standards and boost efficiency.

You will collaborate with the Restaurant Manager and Executive Chef to strengthen F&B performance, identify revenue opportunities and ensure budgets are met, while leading and developing the team to deliver exceptional service.

Qualifications

• Minimum 3 years in hotel operations management across front office, food & beverage and housekeeping.
• Strong knowledge of hotel management principles and practices.
• Experience or willingness to learn F&B operations.
• Passion for revenue generation and ideas around promotions and upselling.
• Excellent leadership and team management skills.
• Proven ability to deliver exceptional customer service.
• Demonstrated financial acumen and budget management experience.
• Ability to analyze operational performance and identify areas for improvement.
• Strong communication and interpersonal skills.
• Proficiency in MS Office; familiarity with hotel management software (PMS) is a plus.
• Flexibility to work in a fast-paced environment and handle multiple tasks.
• A degree in Hospitality Management or a related field is preferred.

Responsibilities

• Manage the daily operations of the hotel, ensuring all departments run smoothly and efficiently.
• Work collaboratively with the Restaurant Manager and Executive Chef to drive F&B operational excellence, maximise revenue opportunities and enhance the guest experience.
• Collaborate with department heads to implement best practices and achieve operational goals.
• Monitor guest satisfaction and implement improvements to enhance the guest experience.
• Conduct regular inspections of hotel facilities and services to maintain high standards of quality.
• Assist in the development and management of budgets, ensuring financial goals are met.
• Lead, motivate, and train staff to ensure optimum performance and service delivery.
• Resolve guest complaints and issues in a timely and satisfactory manner.
• Ensure compliance with health, safety, and legal regulations.
• Stay updated on industry trends and local market conditions to identify new business opportunities.

Skills

Leadership

Customer service

Financial acumen

Problem-solving

Communication

MS Office

PMS familiarity

F&B operations willingness

Team management

Education

Hospitality Management degree

Tools

MS Office

Hotel PMS

Job description

Hind Management, the operator behind Sudima Hotels, seeks a Hotel Operations Manager to lead day-to-day hotel operations across Front Office, Housekeeping, F&B and Guest Services. You will drive guest satisfaction, uphold high service standards and boost efficiency.

You will collaborate with the Restaurant Manager and Executive Chef to strengthen F&B performance, identify revenue opportunities and ensure budgets are met, while leading and developing the team to deliver exceptional service.