Luxury Hotel Reception Supervisor | Guest Experience Lead

Harbour Hotels; Christchurch; Sur place; NZD 52 000 - 61 000; Plein temps

Avantages offerts par ce poste

Career progression

Internal promotions

Staff discounts

Meals on duty

Uniform provided

Résumé du poste

Harbour Hotels is seeking a Reception Supervisor to join our front-of-house team. You will be the first point of contact for guests, ensuring every stay begins with outstanding service and a warm welcome.

You should have a minimum of 2 years in hotel reception, be fluent in English, and ideally have experience with OPERA. We offer progression opportunities, on-site meals, staff discounts, and bespoke training to support career development across our luxury portfolio.

Qualifications

• Minimum 2 years in hotel reception or front-of-house role.
• Excellent written and spoken English.
• Strong customer-service orientation and professional presentation.

Responsabilités

• Act as first point of contact for guests and ensure a warm welcome.
• Assist in daily reception duties and supervise front-of-house team as required.
• Support guest requests and contribute to a seamless guest experience.

Connaissances

Customer service

English proficiency

Hospitality industry knowledge

Outils

OPERA PMS

Description du poste

Harbour Hotels is seeking a Reception Supervisor to join our front-of-house team. You will be the first point of contact for guests, ensuring every stay begins with outstanding service and a warm welcome.

You should have a minimum of 2 years in hotel reception, be fluent in English, and ideally have experience with OPERA. We offer progression opportunities, on-site meals, staff discounts, and bespoke training to support career development across our luxury portfolio.