Hotel Duty Manager

The Rees Hotel; Queenstown; On-site; NZD 43,000 - 45,000; Full time

Benefits offered by this job

Duty meals

Uniform

Free parking

Job summary

The Rees Hotel in Queenstown, NZ is seeking a Duty Manager to lead the Front Office team and ensure exceptional guest service around the clock. You will manage daily hotel operations, coordinate with departments, and uphold safety and service standards across shifts.

Ideal candidates have 3+ years in a quality hotel/front office environment, a current Liquor Controller Qualification or ability to obtain one, and a valid driver’s licence with First Aid certification.

Qualifications

• Three years’ relevant hotel/front office experience in high quality properties.
• Current Manager’s Licence (Liquor Controller Qualification) or ability to obtain one.
• Current full driver licence and First Aid Certificate advantageous.
• Food and beverage service experience desirable.
• Strong verbal and written English language skills.

Responsibilities

• Determining work requirements and allocating duties to other departments to ensure smooth running of the hotel, especially Front Office.
• Performing front office, reception and reservations duties.
• Responsible for the health, safety and wellbeing of the Front Office team on shift, and with a wider health and safety focus across the hotel.
• Supporting team members' performance and development, and highlighting any matters that require attention.
• Overseeing the work of the front office and suggesting suitable improvements that can be implemented.
• Maintaining attendance records and rosters.
• In charge of guest feedback when on shift.

Skills

English proficiency

Time management

Customer service

Leadership

Driver licence

Education

Diploma/degree in hospitality (desirable)

Liquor Controller Qualification

Tools

PMS RMS Cloud

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

The Hotel Duty Manager plays a key leadership role at The Rees. As the first point of contact for hotel guests, you will be customer service driven and enjoy exceeding guest expectations while managing daily operations for the hotel. The hotel operates 24/7 and a Duty Manager is required on at all times.

This is a permanent role and we’re recruiting for two positions.

Key Responsibilities include

• Determining work requirements and allocating duties to other departments to ensure smooth running of the hotel, especially Front Office
• Performing front office, reception and reservations duties
• Responsible for the health, safety and wellbeing of the Front Office team on shift, and with a wider health and safety focus across the hotel
• Supporting team members' performance and development, and highlighting any matters that require attention
• Overseeing the work of the front office and suggesting suitable improvements that can be implemented
• Maintaining attendance records and rosters
• In charge of guest feedback when on shift

Skills, Experience and Attributes

• Three years’ relevant hotel/front office experience in high quality properties
• Relevant industry qualification (diploma/degree level) desirable but not essential
• Current Manager’s Licence (Liquor Controller Qualification) or be in a position to obtain one
• Current full driver licence as well as First Aid Certificate advantageous
• Food and beverage service experience highly desirable
• Strong verbal and written English language skills
• High standard of personal presentation and grooming
• Strong time management skills and the ability to work well under pressure
• Strong computer skills and experience with PMS (preferably RMS Cloud)
• Available to work a variety of shifts including mornings, evenings, weekends and public holidays
• Long term commitment to Queenstown

Benefits and Rewards

• Minimum hourly rate $31.50 to maximum hourly rate $33
• Minimum 30 hours per week guaranteed and a maximum of 50 hours per week
• Sustainability is at the forefront of everything we do, with a strong in-house environmental and social sustainability programme
• Great in-house benefits including duty meals, uniform and free parking
• Wellbeing initiatives, including Employee Assistance Programme
• Access to product knowledge famils of the surrounding region

Applications from NZ residents/citizens strongly encouraged.