Duty Manager

Te Arai Links Golf Club; New Zealand; On-site; NZD 60,000 - 90,000; Full time

Job summary

Te Arai Links Golf Club seeks a Duty Manager to work alongside the Guest Services Manager, ensuring a world-class guest experience along our coastline location. You will supervise Concierge shifts, manage guest arrivals, reservations for dining and tee times, and uphold safety and service standards.

You should have at least three years in luxury service, proven supervisory experience, and strong computer and accounting software skills.

Qualifications

• Minimum of three years’ experience in luxury service.
• Relevant supervisory experience.
• Computer literacy: Word, Excel, Outlook.
• Experience with accounting and facilities management software.
• Excellent organisational and time management skills.
• Excellent written and verbal communication.
• Strong guest service and teamwork.
• Flexible hours including nights/weekends.
• Valid driver’s license.

Responsibilities

• Supervise daily shifts in Concierge, ensuring policy adherence.
• Oversee guest interactions from arrival to departure including reservations.
• Manage master accounts, invoicing and daily reporting.
• Respond promptly to guest feedback and emergencies in absence of the Guest Services Manager.
• Ensure safety and security of guests at all times.

Skills

Supervisory experience

High-end hospitality

Microsoft Word

Microsoft Excel

Microsoft Outlook

Accounting software

Facilities management

Time management

Interpersonal skills

Problem solving

Teamwork

Drivers license

Tools

Accounting software

Facilities management software

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Based along the pristine coastline of Te Arai, our Duty Manager will work seamlessly with our Guest Services Manager to ensure our team provide a world class experience for members and guests.

Key responsibilities will include:

• Supervise daily shifts in Concierge, ensuring all team members adhere to company policies and procedures
• Oversee all guest interaction from their arrival through to departure including property, orientation, managing requests and reservations for dining, tee times and additional activities
• Be responsible for master accounts, invoicing and daily reporting
• Respond immediately to guest feedback, requests and emergencies in the absence of the Guest Services Manager
• Ensure safety and security of guests at all times

About you

Key experience and attributes that will contribute to your success include:

• A minimum of three years’ experience in the high-end, luxury service industry (preferably hotel/guest services experience)
• Relevant supervisory experience
• Intermediate level of computer literacy - Microsoft Word, Excel, Outlook
• Experience with accounting and facilities management software
• Proficient in the use of Microsoft Office
• Excellent organisational and time management skills
• Excellent written and verbal communication and interpersonal communication skills
• Superb guest service and teamwork
• Vibrancy and the ability to have fun, while still maintaining professionalism and working hard
• Ability to analyse and solve problems; efficiently handle multiple duties under pressure with minimal supervision
• A positive, “can-do” attitude, and a hands-on operator who is proactive, reliable and hardworking
• Thorough knowledge and understanding of the travel and hospitality industry
• Full understanding of required sequence and standards for a high-end operation
• Ability to work flexible hours as required including nights/weekends
• Drivers Licence
• Become a part of our family! We have a team of passionate hospitality professionals from around the world working towards the same goal, creating the best guest experience
• We focus on a work-life balance so that you can make the most of your experience
• One of NZ’s latest luxury golf resorts that is surrounded by picturesque views and white sand beaches

Please note our role will cover a minimum of 45 hours per week.