Hospital Security Officer - Frontline Care & De-Escalation

Te Whatu Ora; Tauranga; On-site; NZD 50,000 - 65,000; Full time

Job summary

Health New Zealand | Te Whatu Ora in Tauranga is seeking a dedicated Security Officer to help maintain a safe, secure hospital environment. You will monitor behaviour, de‑escalate incidents, support staff, and protect patients and visitors.

The role requires adaptability, calm under pressure, and strong communication. Shifts include weekends and nights; you’ll join a collaborative team delivering visible security and peace of mind across the frontline healthcare setting.

Qualifications

• Security experience is advantageous and relevant to a hospital setting.
• Based in Tauranga with strong ties to the local community.
• Good physical fitness to stand, walk and patrol during shifts.
• Excellent communication and de-escalation skills.

Responsibilities

• Monitor behaviour and maintain a safe, secure hospital environment.
• De-escalate incidents with professionalism and empathy.
• Support staff and ensure wellbeing of patients and visitors.
• Respond to incidents and provide visible security across shifts.

Skills

Previous security experience

Based in Tauranga

Strong verbal communication

Calm under pressure

Tools

NZ driver's licence

Job description

Health New Zealand | Te Whatu Ora in Tauranga is seeking a dedicated Security Officer to help maintain a safe, secure hospital environment. You will monitor behaviour, de‑escalate incidents, support staff, and protect patients and visitors.

The role requires adaptability, calm under pressure, and strong communication. Shifts include weekends and nights; you’ll join a collaborative team delivering visible security and peace of mind across the frontline healthcare setting.