Healthcare Security, Security Services

New Zealand Government; Auckland; On-site; NZD 30,000 - 39,000; Full time

Job summary

Health New Zealand | Te Whatu Ora is seeking a Security Officer for Middlemore Hospital with a commitment to safeguarding staff, patients and visitors. The role covers 24/7 protection across the Counties Manukau District, including hospital campuses, with patrols, customer service and incident handling as core duties.

The successful candidate will bring at least 1 year of security experience (healthcare preferred), a potential Level 2/3 National Certificate, and proficiency with cameras, radios,

Qualifications

• Minimum 1 year of security experience (healthcare setting preferred).
• Ability to obtain Level 2 and Level 3 National Certificate or appropriate qualifications.
• Ability to operate modern security technology (cameras, radios pagers, electronic locking apparatus).
• Strong communication skills (written and verbal).
• Basic computer skills (MS Outlook, MS Word).
• Ability to write clear incident reports and keep records.
• Good physical fitness for the role.
• Must be available to work on-call, rostered Monday to Sunday, over 24 hours.

Responsibilities

• Patrol sites and provide 24/7 protection across Middlemore Hospital and sites.
• Deliver customer service to staff, patients, and visitors.
• Escort staff and visitors as required and respond to security incidents.
• Prepare incident reports and follow up with the Security Coordinator.

Skills

Security experience

Team player

Customer service

Communication skills

Incident reporting

Education

Level 2/3 National Certificate or equivalent

Tools

Cameras

Radios pagers

Electronic locking systems

MS Outlook

MS Word

Job description

Role

Role: Middlemore Hospital, Permanent Full-timeBe part of a vital team ensuring safety in a healthcare environmentMake a difference by helping staff, patients, and visitors every day

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.

About the Role Our Security Team provides 24/7 protection across the Counties Manukau District, with a focus on Middlemore Hospital, Manukau Health Park, and additional sites as needed. This involves frequent patrols of the sites, customer service, staff and visitor escorts, attending all security related incidents as and when required, investigation reporting and follow up of various incidents, reporting to the Security Coordinator. We currently have a full-time position, rostered shifts Monday to Sunday, over 24 hours, 7 days a week period.

About You Due to the nature of the work, you will need to prove that they are a team player and have the ability to combine a security mind set with exceptional customer Service and people skills.

• Minimum 1 year of security experience (healthcare setting preferred)
• Ability to obtain Level 2 and Level 3 National Certificate or appropriate qualifications
• Ability to operate modern security technology, i.e. cameras, radios pagers, electronic locking apparatus and basic computer systems
• Strong communication skills (both written and verbal)
• Basic computer skills (MS Outlook, MS Word)
• Ability to write clear and concise incident reports, make written statements and keep registers and records
• A good degree of physical fitness is required due to the nature of the role
• Must be available to work on call basis, rostered shift Monday to Sunday over 24 hours, 7 days a week.

Working at Health New Zealand Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community.

We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.

Closing Date: 6th November 2026