Customer Specialist | Paraparaumu | Permanent Part-Time, 18 Hours

ASB Bank; Paraparaumu; On-site; NZD 28,000 - 39,000; Part time

Benefits offered by this job

Staff Banking Benefits

Health, Life & Income Protection

Job summary

ASB Bank is seeking a Customer Specialist for our Paraparaumu Advice Centre. This part-time role is 18 hours per week, across four days, with a fixed roster (Mon 8:15–2:00, Tue 8:15–2:00, Thu 11:00–3:00, Fri 11:00–3:00).

You will help customers with banking queries and guide them to suitable digital and self-service options. The ideal candidate enjoys connecting with people, thrives in a busy customer-facing environment and is keen to build a banking career.

Qualifications

• Experience in customer-facing roles is ideal.
• Strong communication and active listening skills.
• Ability to explain banking options clearly to customers.
• Comfort with digital banking tools and services.

Responsibilities

• Assist customers with a broad range of banking queries and requests.
• Provide friendly, efficient service to patrons at Paraparaumu Advice Centre.
• Promote digital banking and self-service options to customers.
• Maintain accurate records and complete basic verification checks as required.

Skills

Customer service

Relationship building

Communication

Problem solving

Job description

Here at ASB, the customer is at the heart of everything we do. Our Advice Centres are going through an exciting period of transformation as we continue to deliver innovative, personalised and convenient solutions for our customers.

We’re currently recruiting for part-time Customer Specialist opportunities across both our Porirua and Paraparaumu Advice Centres. If you’re open to opportunities at either location, we’d love to hear from you. Please let us know in your application if you would like to be considered for both positions.

We have an awesome opportunity for a Customer Specialist to join the friendly team at our Paraparaumu Advice Centre.

This is a permanent, part-time position working 18 paid hours per week across four days. This role has a fixed roster, so you’ll need to be available to work the following hours:

• Monday: 8:15am – 2:00pm
• Tuesday: 8:15am – 2:00pm
• Thursday: 11:00am – 3:00pm
• Friday: 11:00am – 3:00pm

As a Customer Specialist, you’ll support customers with a broad range of banking queries and requests. With ASB offering a range of innovative digital banking solutions, you’ll also play an important role in helping customers understand and feel confident using the different banking options available to them.

No two days are quite the same. You’ll be connecting with a wide range of customers, asking the right questions to understand their needs and helping them find the banking solutions that work best for them.

This opportunity will suit someone who genuinely enjoys connecting with people, thrives in a busy customer-facing environment and is keen to build a career in banking.

We’re looking for someone who:

• Brings a genuine passion for delivering great customer experiences
• Is confident building relationships and connecting with people from all walks of life
• Can learn quickly, adapt and respond positively in a busy environment
• Is comfortable asking questions to understand what customers really need
• Has the confidence to educate customers on digital and self-service banking options
• Can commit to the fixed 18-hour part-time roster outlined above
• Is keen to learn, develop and build their career with ASB

Previous banking experience isn’t essential. Strong customer service experience, curiosity and a willingness to learn will set you up well.

What's in it for you:

This is a great opportunity to join our Advice Centre network and build a career that can take you in multiple directions across ASB.

You’ll join a diverse and inclusive environment where we are United as one team, working together to accelerate progress for all New Zealanders.

You will also have access to:

• A competitive market salary
• A broad range of exclusive Staff Banking Benefits
• Health, Life and Income Protection Insurance
• A dynamic and supportive team environment

Successful candidates will be required to undertake several pre-employment checks which will include, but are not limited to, Police Check, Credit Check, AML Compliance and verification of qualifications, and may include checks both here in New Zealand and overseas.

To serve a diverse community, we need a diverse organisation. We encourage applicants from allbackgrounds who bring unique perspectives and thinking styles that add to the culture and performance of our team.