Remote Help Desk Technician - IT Support with Impact

Placements24; Queenstown; Hybrid; NZD 48,000 - 60,000; Full time

Benefits offered by this job

Health benefits

Remote work

Job summary

Placements24 is helping a dynamic nonprofit recruit a Help Desk Technician for a fully remote role. You will support staff across locations, handle tickets, and resolve hardware and software issues with a focus on user experience and clear communication.

The role emphasizes independent work from a home-based setup, strong technical skills, and a passion for community-oriented work. Training and growth opportunities are offered.

Qualifications

• Experience providing user support for hardware, software, and networks.
• Strong problem-solving and diagnostic abilities.
• Excellent verbal and written communication for customer interactions.
• Ability to work independently in a remote setting.

Responsibilities

• Provide technical assistance for computer systems, software, and hardware.
• Respond to help requests via phone, email, or ticketing system.
• Diagnose and resolve hardware and software issues.
• Install, configure, and upgrade operating systems and applications.
• Guide users through problem-solving steps, with clear directions.
• Escalate urgent issues to appropriate teams as needed.
• Maintain accurate records of help desk actions and resolutions.
• Assist with onboarding and training on new tools.

Skills

Help desk experience

Technical troubleshooting

Communications skills

Remote work

Ticketing system

Education

CompTIA A+

Tools

MS Office

Job description

Placements24 is helping a dynamic nonprofit recruit a Help Desk Technician for a fully remote role. You will support staff across locations, handle tickets, and resolve hardware and software issues with a focus on user experience and clear communication.

The role emphasizes independent work from a home-based setup, strong technical skills, and a passion for community-oriented work. Training and growth opportunities are offered.