Heavy-Vehicle Service Advisor — Customer-Focused

QJumpers; Dunedin; On-site; NZD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive remuneration

Great team environment

Job summary

Cooke Howlison Scania and Isuzu in Dunedin, NZ, is seeking a Service Advisor. As the first point of contact for service customers, you will manage bookings, prepare repair orders, and confirm authorisations.

You will keep customers informed of job progress, changes, and charges while ensuring accurate invoicing and cross‑department collaboration. The role offers competitive remuneration and a supportive team environment.

Qualifications

• Experience in heavy-vehicle sector is advantageous.
• Good teamwork in a busy workshop.
• Strong customer focus and excellent communication skills.
• Solid computer and administration skills.

Responsibilities

• Handle bookings and enquiries, ensuring accuracy and courtesy.
• Prepare repair orders and documentation, confirming all work is authorised.
• Ensure all jobs are invoiced correctly and communicate progress to customers.
• Keep the Manager updated on issues affecting service quality or efficiency.

Skills

Customer service

Communication skills

Computer & admin skills

Job description

Cooke Howlison Scania and Isuzu in Dunedin, NZ, is seeking a Service Advisor. As the first point of contact for service customers, you will manage bookings, prepare repair orders, and confirm authorisations.

You will keep customers informed of job progress, changes, and charges while ensuring accurate invoicing and cross‑department collaboration. The role offers competitive remuneration and a supportive team environment.