Healthcare Service Team Lead — Reception & Admin

Te Whatu Ora; Auckland; On-site; NZD 90,000 - 135,000; Full time

Benefits offered by this job

Close to transport links

Development opportunities available

Job summary

Health New Zealand | Te Whatu Ora Auckland is seeking a permanent, full-time leader for its Customer Service Hub to guide a team of customer service and administrative professionals, ensuring timely, accurate and compassionate patient support throughout the healthcare journey.

This role offers an excellent opportunity for an experienced people leader who thrives in a fast-paced setting, to build capability within teams and drive service excellence across central Auckland sites.

Qualifications

• Proven experience leading teams in customer service, contact centre, healthcare administration or similar operational environment.
• Strong leadership skills with the ability to coach, mentor and support staff.
• Experience managing performance, workforce planning and service delivery targets.
• Excellent interpersonal and relationship management skills with diverse stakeholders.
• A commitment to delivering outstanding customer service and improving patient experience.
• Strong organisational and problem-solving skills with the ability to manage competing priorities.
• A commitment to health equity, cultural safety and the principles of Te Tiriti o Waitangi.

Responsibilities

• Lead a team of customer service and administrative professionals to ensure timely, accurate and compassionate service throughout the patient journey.
• Coach and develop staff, build capability within teams and drive service excellence in a fast-paced environment.
• Manage performance, workforce planning and delivery targets across the Hub.
• Engage with diverse stakeholders to ensure seamless patient experiences across sites.

Skills

Team leadership

Customer service

Healthcare admin

Performance mgmt

Stakeholder mgmt

Coaching

Problem solving

Job description

Health New Zealand | Te Whatu Ora Auckland is seeking a permanent, full-time leader for its Customer Service Hub to guide a team of customer service and administrative professionals, ensuring timely, accurate and compassionate patient support throughout the healthcare journey.

This role offers an excellent opportunity for an experienced people leader who thrives in a fast-paced setting, to build capability within teams and drive service excellence across central Auckland sites.