Health Records Team Leader

Health New Zealand - Te Whatu Ora; Hastings; On-site; NZD 80,000 - 110,000; Full time

Job summary

Health New Zealand - Te Whatu Ora in Hastings invites applications for a Health Records Team Leader to oversee the Health Records Service and maintain accurate patient records. You will lead a dedicated team, coordinate workflows, and ensure secure access to information across clinical and administrative settings.

The role emphasizes strong leadership, staff development, and adherence to privacy standards, supporting clinicians and patients in Hawke's Bay.

Qualifications

• As a Health Records Team Leader, you will bring leadership experience and the ability to motivate, support, and develop staff.
• Strong organisational skills to manage competing priorities in a busy operational environment.
• Excellent communication and relationship building across clinical, administrative, and multidisciplinary teams.
• A commitment to delivering exceptional customer service and maintaining high standards of confidentiality.
• Experience using patient management systems such as ECA.
• Knowledge of health information management and privacy requirements.

Responsibilities

• Lead day-to-day operations of the Health Records Service.
• Ensure patient health information is accurate, secure, accessible, and available when needed.
• Oversee workflow coordination, record tracking, and clinic preparation.
• Support a team responsible for maintaining the integrity of patient records across the organisation.
• Drive continuous improvement and maintain compliance with privacy and health record standards.

Skills

Leadership

Organization

Communication

Customer service

Privacy compliance

Tools

ECA

Job description

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Health New Zealand - Te Whatu Ora – Hastings, North Island

1d ago , from Te Whatu Ora Health New Zealand

• Permanent, Full - Time, 80 Hours per fortnight (1 FTE)
• Lead a dedicated team that plays a vital role in supporting patient care by ensuring the right information is available to the right people at the right time.

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.

About the Role

As a Health Records Team Leader, you will lead the day to day operations of the Health Records Service, ensuring patient health information is accurate, secure, accessible, and available when needed. You'll oversee workflow coordination, record tracking, clinic preparation, and service delivery while supporting a team responsible for maintaining the integrity of patient records across the organisation.

This is an excellent opportunity for an experienced people leader who enjoys balancing operational management with staff development. You'll play a key role in leading a high performing team, driving continuous improvement, maintaining compliance with privacy and health record standards, and ensuring an efficient, reliable service that supports both clinical teams and patients across Hawke's Bay.

About the Team/Service/ Location

Our Health Records team is responsible for managing and maintaining patient health information that supports safe, effective healthcare delivery across Health New Zealand Te Matau a Māui Hawke's Bay. We are committed to providing a high quality, responsive service while maintaining the highest standards of confidentiality, accuracy, and customer service.

Based in Hastings, you will work within a supportive leadership team and enjoy the lifestyle benefits of Hawke's Bay, including a sunny climate, vibrant communities, and excellent work life balance.

For more information on living and working in Hawkes Bay clickHERE

About you

As a Health Records Team Leader, you will bring:

• Proven leadership experience with the ability to motivate, support, and develop staff.
• Strong organisational skills with the ability to manage competing priorities in a busy operational environment.
• Excellent communication and relationship-building skills across clinical, administrative, and multidisciplinary teams.
• A commitment to delivering exceptional customer service and maintaining high standards of accuracy and confidentiality.
• The ability to foster a positive team culture while driving continuous improvement and service excellence.Previous administration, clerical, or health records experience.
• Experience using patient management systems such as ECA.
• Experience working within the healthcare sector.
• Knowledge of health information management, privacy requirements, and record management processes.

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.