Clinical Records Manager

Health New Zealand - Te Whatu Ora - Waitaha Canterbury; Christchurch; On-site; NZD 90,000 - 120,000; Full time

Job summary

Health New Zealand - Te Whatu Ora - Waitaha Canterbury seeks a Clinical Records Manager to provide operational leadership across clinical records services. You will lead Team Leaders, ensure secure, accurate record handling, and drive efficient workflows to support patient care.

You will coordinate audits and improvements in privacy compliance, data quality, and documentation practices while partnering with clinical and operational teams to advance digital records initiatives.

Qualifications

• Significant experience in clinical records, health information management, or related field.
• Proven leadership experience within a health or information management environment.
• Experience managing teams and leading change and improvement initiatives.
• Strong understanding of privacy legislation, health information standards, and records management requirements.
• Excellent organisational, communication, and problem-solving skills.
• Ability to manage competing priorities and work effectively in a complex environment.
• Strong commitment to confidentiality, accuracy, and information security.
• Demonstrated ability to build effective relationships with clinical and operational stakeholders.
• Relevant tertiary qualification in Health Information Management, Health Administration, Records Management, or equivalent experience.

Responsibilities

• Provide day-to-day operational leadership and oversight of clinical records services.
• Lead, coach, and support Team Leaders to deliver high-quality services.
• Oversee management, availability, security, and integrity of physical and electronic records.
• Monitor service performance, turnaround times, quality indicators, and workflow efficiency.
• Ensure clinical records are available for patient care, audits, reporting, and legal requirements.
• Coordinate audits, quality checks, and corrective actions.
• Work with clinical teams to improve documentation, data accuracy, and record-keeping.
• Lead continuous improvement initiatives across clinical records services.

Skills

Leadership

Health information management

Change management

Privacy & information security

Communication

Problem-solving

Organizational skills

Stakeholder engagement

Team development

Education

Relevant tertiary qualification in Health Information Management, Health Administration, Records Management, or equivalent experience

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Health New Zealand - Te Whatu Ora - Waitaha Canterbury – Christchurch, South Island

• Christchurch– Christchurch Health Campus – Clinical Records Department
• Fulltime permanent position available working 40 hours per week

Health New Zealand | Te Whatu Ora is firmly grounded in theprinciples of Te Tiriti o Waitangi and is committed to building a health systemthat serves all New Zealanders.

Are you an experienced health information or clinicalrecords professional with strong leadership skills? We are seeking a ClinicalRecords Manager to provide operational leadership across our clinical recordsservices and ensure health information is managed safely, accurately, andefficiently.

This is a key leadership role supporting the HealthInformation Manager and overseeing day-to-day clinical records operationsacross inpatient, outpatient, and offsite/archival services.

About the Role

As the Clinical Records Manager, you will lead the TeamLeaders and provide oversight of clinical records functions across theorganisation. You will ensure consistent standards, effective workflows,high-quality service delivery, and compliance with privacy, security,retention, and health information requirements.

You will work closely with clinical and operational teams to improve documentation and data quality, support digital transformation, andidentify opportunities to make clinical records processes more efficient andeffective.

Key Responsibilities

• Provideday-to-day operational leadership and oversight of clinical recordsservices.
• Lead,coach, and support the Team Leaders to deliver consistent, high-qualityservices.
• Overseethe management, availability, security, and integrity of physical andelectronic clinical records.
• Monitorservice performance, turnaround times, quality indicators, and workflowefficiency.
• Ensureclinical records are available in a timely manner for patient care,audits, reporting, and legal requirements.
• Manageoperational issues and escalated risks appropriately.
• Supportrecruitment, workforce planning, onboarding, performance management, andstaff development.
• Ensureclinical records processes comply with privacy legislation, healthinformation standards, retention requirements, and organisationalpolicies.
• Coordinateaudits, quality checks, and corrective actions.
• Workwith clinical teams to improve documentation, data accuracy, andrecord-keeping practices.
• Leadcontinuous improvement initiatives across clinical records services.
• Supportscanning, electronic records, digital transformation, and service redesignprojects.
• Workcollaboratively with the Health Information Manager and wider teams todeliver strategic priorities.

About You

You will be an experienced and confident leader who canbalance operational demands with a strong focus on quality, compliance, andservice improvement. You will enjoy developing people, solving problems, andworking collaboratively with a wide range of stakeholders.

• Significantexperience in clinical records, health information management, or arelated field.
• Provenleadership experience within a health or information managementenvironment.
• Experiencemanaging teams and leading change and improvement initiatives.
• Strongunderstanding of privacy legislation, health information standards, andrecords management requirements.
• Excellentorganisational, communication, and problem-solving skills.
• Abilityto manage competing priorities and work effectively in a complexenvironment.
• Strongcommitment to confidentiality, accuracy, and information security.
• Demonstratedability to build effective relationships with clinical and operationalstakeholders.
• Relevanttertiary qualification in Health Information Management, HealthAdministration, Records Management, or equivalent experience.
• Eligibilityfor membership of a recognised health information or records managementprofessional body.
• Experiencewith electronic health records, scanning, data quality, or digitaltransformation initiatives.

Why Join Us?

This is an opportunity to lead an important service thatdirectly supports safe and effective patient care. You will have theopportunity to develop a high-performing team, improve clinical informationmanagement, and contribute to the ongoing transformation of health informationservices across the organisation.

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuringexcellent healthcare for the people of New Zealand. We embrace a workforce thatis diverse and inclusive so that we are better positioned to understand andservice our community. We welcome applications from our diverseMāori, Pacific, disabled, and rainbow communities.