Health Records Team Leader

Hawkes Bay DHB; Hastings; On-site; NZD 90,000 - 110,000; Full time

Job summary

Health New Zealand | Te Whatu Ora Hawke's Bay is seeking a Health Records Team Leader to run the day-to-day operations of the Health Records Service in Hastings. You will ensure patient information is accurate, secure, and accessible when needed, overseeing workflow coordination and records integrity across the organisation.

This role suits an experienced people leader who blends operational management with staff development, driving improvements while ensuring privacy standards and high-quality

Qualifications

• Proven leadership experience in health records or similar teams.
• Strong organisational and multitasking abilities in a busy service.
• Excellent communication across clinical, admin and multidisciplinary teams.
• Commitment to customer service, accuracy and confidentiality.
• Ability to drive continuous improvement and service excellence.
• Experience in health records administration.
• Experience with patient management systems such as ECA.
• Experience in healthcare sector.
• Knowledge of health information management and privacy.

Responsibilities

• Lead day-to-day operations of the Health Records Service and ensure accurate, secure patient information.
• Coordinate workflow, record tracking, clinic prep and service delivery.
• Develop staff and foster high performance while driving continuous improvement.
• Maintain privacy and health record standards across the organisation.

Skills

Leadership

Organisation

Communication

Customer service

Confidentiality

Team development

Administration

Health records

Privacy requirements

Tools

ECA

Job description

• Permanent, Full - Time, 80 Hours per fortnight (1 FTE)
• Lead a dedicated team that plays a vital role in supporting patient care by ensuring the right information is available to the right people at the right time.

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.

About the Role

As a Health Records Team Leader, you will lead the day to day operations of the Health Records Service, ensuring patient health information is accurate, secure, accessible, and available when needed. You'll oversee workflow coordination, record tracking, clinic preparation, and service delivery while supporting a team responsible for maintaining the integrity of patient records across the organisation.

This is an excellent opportunity for an experienced people leader who enjoys balancing operational management with staff development. You'll play a key role in leading a high performing team, driving continuous improvement, maintaining compliance with privacy and health record standards, and ensuring an efficient, reliable service that supports both clinical teams and patients across Hawke's Bay.

About the Team/Service/ Location

Our Health Records team is responsible for managing and maintaining patient health information that supports safe, effective healthcare delivery across Health New Zealand Te Matau a Māui Hawke's Bay. We are committed to providing a high quality, responsive service while maintaining the highest standards of confidentiality, accuracy, and customer service.

Based in Hastings, you will work within a supportive leadership team and enjoy the lifestyle benefits of Hawke's Bay, including a sunny climate, vibrant communities, and excellent work life balance.

About you

As a Health Records Team Leader, you will bring:

• Proven leadership experience with the ability to motivate, support, and develop staff.
• Strong organisational skills with the ability to manage competing priorities in a busy operational environment.
• Excellent communication and relationship-building skills across clinical, administrative, and multidisciplinary teams.
• A commitment to delivering exceptional customer service and maintaining high standards of accuracy and confidentiality.
• The ability to foster a positive team culture while driving continuous improvement and service excellence.
• Previous administration, clerical, or health records experience.
• Experience using patient management systems such as ECA.
• Experience working within the healthcare sector.
• Knowledge of health information management, privacy requirements, and record management processes.

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.

Whilst Health New Zealand is undergoing change, affected employees will be given preference and priority for this position.