Clinical Records Administrator

South Island - Canterbury; Christchurch; On-site; NZD 52,000 - 70,000; Full time

Job summary

Health New Zealand | Te Whatu Ora is seeking a Clinical Records Administrator in Christchurch to support patient care by ensuring clinical information is accurate, secure, and readily accessible. You will handle day-to-day processing, record tracking, and preparation for digitisation within established standards.

The role requires strong attention to detail, patient-focused communication, and experience with health information systems.

Qualifications

• Experience handling clinical records or health information.
• Proven accuracy and attention to detail in administrative tasks.
• Knowledge of patient management systems is advantageous.

Responsibilities

• Manage day-to-day processing of clinical records for access and care.
• Track and locate records and ensure delivery to the correct location.
• Identify records for coding and forward to Clinical Coding Unit.
• Create new clinical files and maintain formats.
• File loose documentation accurately and maintain complete records.
• Prepare documents for digitisation and ensure quality standards.

Skills

Attention to detail

Problem solving

Customer service focus

Communication skills

Independent work

Confidentiality

Analytical thinking

Data integrity

Tools

Waitaha Canterbury patient management systems

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

South Island - Canterbury – Christchurch, South Island

• Permanentfull time position working 40 hours per week

Health New Zealand | Te Whatu Ora is firmly grounded in theprinciples of Te Tiriti o Waitangi and is committed to building a health systemthat serves all New Zealanders.

Are you organised, detail-focused, and committed toproviding high-quality health information services? We are looking for aClinical Records Administrator to join our team and play an important role inensuring clinical information is accurate, accessible, secure, and availablewhen needed to support patient care.

This is a hands-on role suited to someone who enjoys workingwith information, systems, and people, and who takes pride in accuracy anddelivering a high standard of service.

As part of the Administration andclerical pay equity settlement this role has beenmapped to National Band 3/Profile 3 (finalplacement step is dependent on skills, knowledge and experience)

For further information about the administration andclerical pay equity settlement please followthe link below:

PSANational Health Administration Collective Agreement - FINAL(tewhatuora.govt.nz)

About the Role

You will be responsible for the day-to-day management andprocessing of clinical records, supporting clinical teams to access theinformation they need while ensuring records are maintained to requiredstandards.

Key responsibilities include:

• Managingrequests for health information required for clinical care, includingpaper and electronic records.
• Trackingand locating clinical records and ensuring they are delivered to theappropriate location.
• Identifyingrecords requiring clinical coding and forwarding them to the ClinicalCoding Unit.
• Creatingnew clinical files and maintaining records in accordance with establishedclinical record formats.
• Filingloose clinical documentation accurately and ensuring records are completeand well organised.
• Repairingor replacing damaged or deficient clinical record covers and volumisingrecords as required.
• Preparingpatient documents for digitisation and scanning records within requiredtimeframes.
• Ensuringscanned documents meet agreed quality and digitisation standards.
• Processingand distributing incoming correspondence promptly and accurately.
• Providingprofessional and courteous communication with hospital staff and otherstakeholders.
• Maintaininga strong customer service focus and contributing to positive patientoutcomes.
• Keepingup to date with changes in clinical records management, departmentalprocedures, and policies.
• Supportingthe review and development of processes, procedures, and guidelines.
• Workingcollaboratively with team members and other hospital staff to achieveservice objectives.
• Prioritisingyour own workload while providing assistance and support to colleagueswhen required.

About You

We are looking for someone who is highly organised,accurate, and able to manage competing priorities in a busy environment.

You will bring:

• Strongattention to detail and accuracy.
• Ahigh level of problem-solving ability.
• Astrong customer service focus and commitment to quality patient outcomes.
• Goodwritten, verbal, and interpersonal communication skills.
• Theability to work independently and meet established deadlines.
• Apositive and collaborative approach to working as part of a team.
• Theability to maintain confidentiality and handle sensitive healthinformation appropriately.
• Awillingness to learn and keep up to date with clinical records processesand systems.
• Experiencewith Waitaha Canterbury patient management systems.
• Experienceworking with clinical records or health information.
• Stronganalytical and influencing skills.
• Experienceidentifying and resolving data integrity issues.
• Previousexperience working within a healthcare or hospital environment.

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuringexcellent healthcare for the people of New Zealand. We embrace a workforce thatis diverse and inclusive so that we are better positioned to understand andservice our community.We welcome applications from our diverseMāori, Pacific, disabled, and rainbow communities.