Head of Retail Analytics & Insights

Faradays Duty Free Retail Limited; Auckland; On-site; NZD 180,000 - 260,000; Full time

Job summary

Faradays Duty Free Retail Limited in Auckland seeks a strategic Head of Retail Intelligence to turn data into commercial insights across sales, inventory, clienteling and operations. You will build a single source of truth, real-time reporting, and AI-enabled intelligence for leadership decisions.

Lead forecasting, pricing and assortment analytics, partner with Finance and Buying, and drive governance while safeguarding sensitive information.

Qualifications

• Significant experience in analytics, BI or data science with retail context preferred.
• Strong commercial and financial acumen in inventory-led environments.
• Experience with BI platforms and forecasting, with data governance awareness.

Responsibilities

• Lead real-time dashboards and reporting for sales, margin and category performance.
• Develop forecasting and predictive models to improve range planning and replenishment.
• Build CRM and transactional data insights for clienteling and loyalty initiatives.
• Define analytics roadmap and ensure data governance and security.
• Collaborate with Finance, Buying, Retail and Supply Chain to drive commercial decisions.

Skills

Analytics leadership

BI platforms (Power BI, Tableau)

Forecasting & predictive analytics

Data architecture

AI understanding & applications

Stakeholder management

Commercial & financial acumen

Cross-functional leadership

Hands-on capability

Tools

Power BI

Tableau

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Faradays Duty Free Retail Limited – Auckland, North Island

Faradays is seeking a Head of Retail Intelligence to lead our data, analytics and AI capability across the business.

Reporting directly to the CFO, this is a strategic and hands-on role responsible for transforming complex data into clear commercial insights that improve decision-making across retail, finance, buying, inventory, clienteling and operations.

You will establish a reliable single source of truth, develop real-time and predictive reporting, and provide the senior leadership team with the intelligence needed to protect margin, optimise inventory investment and identify opportunities for growth.

What You’ll Lead

Commercial & Executive Intelligence
Develop real-time dashboards and reporting across sales, margin, profitability, traffic, conversion, ATV, UPT and category performance. Translate trends into clear recommendations, forecasts and commercial opportunities for senior leadership.

Buying & Inventory Optimisation
Partner with Buying and Supply Chain to analyse sell-through, stock turn, weeks of cover, aged stock and margin performance. Develop forecasting and predictive models to improve range planning, replenishment and return on inventory investment.

Customer & Clienteling Intelligence
Use CRM, transactional and behavioural data to build a sophisticated understanding of client acquisition, retention, frequency, lifetime value and brand affinity. Identify opportunities to increase cross-category purchasing and support more personalised clienteling.

AI, Data & Reporting Strategy
Define Faradays’ analytics and AI roadmap, including predictive dashboards, automated reporting and anomaly detection. Establish strong data governance and ensure sensitive customer and commercial information is appropriately protected.

Retail & Operational Performance
Provide intelligence across store productivity, workforce planning, customer traffic, marketing ROI, supply chain performance and omnichannel behaviour.

What We’re Looking For

You will be a commercially minded analytics leader who can move confidently between technical detail and senior executive conversations.

You will bring:

• Significant experience across analytics, business intelligence, commercial intelligence or data science
• Strong commercial and financial acumen, ideally within retail, consumer or an inventory-led environment
• Experience with BI platforms such as Power BI or Tableau
• Strong capability across forecasting, predictive analytics, reporting automation and data architecture
• Practical understanding of AI and its commercial applications
• Experience analysing sales, inventory, CRM and customer data
• The ability to translate complex analysis into clear commercial recommendations
• Strong stakeholder management and cross-functional leadership skills
• A hands-on approach to building and developing capability
• Experience within premium retail, fashion, beauty or omnichannel environments would be highly regarded.

Why Faradays

This is an opportunity to build and shape Faradays’ retail intelligence capability at a formative stage of our growth.

Working directly with senior leadership and across Finance, Buying, Retail, Marketing and Supply Chain, you will have genuine influence over how Faradays uses data and AI to make smarter commercial decisions.