Hands-On Local Field Service Team Leader

Rentokil Initial plc; Hamilton; On-site; NZD 70,000 - 90,000; Full time

Job summary

Rentokil Initial plc in Hamilton seeks a Local Service Team Leader to guide a team of about 15 field technicians across Hamilton and Bay of Plenty. You’ll coach, support, and monitor service quality while hands-on in operations and customer interactions.

Travel to Bay of Plenty is required; a company vehicle is provided. Ideal candidate brings 2–4 years in a team leadership role, excels in practical problem-solving, and values safe, reliable service.

Qualifications

• 2–4 years’ experience in a team leader or supervisor role
• Hands-on and close to the team rather than purely strategic
• Strong communication skills and practical, solutions-focused mindset
• Confidence with day-to-day people matters and customer interactions
• Good organisation and time management in a fast-paced environment
• Genuine interest in developing people and building team culture
• Full Class 1 NZ driver’s licence with a clean record

Responsibilities

• Lead a team of approximately 15 field technicians, providing day-to-day guidance and support
• Coach and develop team members to improve performance and confidence
• Monitor service quality and step in to resolve issues when needed
• Work closely with customers to ensure consistent, reliable service delivery
• Support scheduling, resource planning, and operational coordination
• Ensure health & safety standards are followed across all sites
• Assist with reporting and contribute to ongoing service improvements
• Possible travel to Bay of Plenty regions (company vehicle provided)

Skills

Team leadership

People development

Customer service

Communication

Organisation

Driver's licence

Job description

Rentokil Initial plc in Hamilton seeks a Local Service Team Leader to guide a team of about 15 field technicians across Hamilton and Bay of Plenty. You’ll coach, support, and monitor service quality while hands-on in operations and customer interactions.

Travel to Bay of Plenty is required; a company vehicle is provided. Ideal candidate brings 2–4 years in a team leadership role, excels in practical problem-solving, and values safe, reliable service.