Service Technician

Gallagher; Hamilton; On-site; Confidential; Full time

Benefits offered by this job

Free parking at our Hamilton site

KiwiSaver contributions

Subsidised on-site café and eateries

Job summary

Gallagher’s eShepherd team in Hamilton is seeking a hands-on Service Technician to diagnose, test and refurbish connected electronic products while helping customers, partners and internal teams resolve issues quickly.

You’ll work across electronics, firmware, IoT systems and customer support, taking ownership from initial diagnosis to resolution, with a focus on improving service processes and sharing insights with R&D and Operations.

Qualifications

• Electronics/electrical or IT qualification or equivalent experience.
• Experience diagnosing electronic equipment.
• Strong troubleshooting and root-cause analysis.
• Comfort using electronic test equipment.
• Excellent customer service and communication.
• Strong organisation and attention to detail.
• Ability to manage competing priorities.
• Ability to write technical/service documentation.
• Collaborates across technical and non-technical teams.
• Experience with connected IoT devices is a plus.

Responsibilities

• Take ownership of technical issues from diagnosis to resolution.
• Assessing and prioritising returned eShepherd products.
• Diagnosing electronic equipment to component level.
• Using multimeters, oscilloscopes and test equipment to isolate faults.
• Refurbishing and testing returned products before stock.
• Investigating warranty issues and recording findings.
• Applying firmware updates on outgoing products.
• Running hardware, firmware and software tests.
• Reproducing customer issues and providing technical explanations.
• Supporting Customer Success with technical enquiries.
• Providing technical guidance and training to Specialist Partners.
• Documenting solutions, service notes and troubleshooting procedures.
• Sharing recurring faults and field insights with R&D and Operations.
• Improving service processes, diagnostic tools and testing workflows.

Skills

Root-cause analysis

Test equipment

Diagnostics experience

Customer service

Communication skills

Organization

Prioritisation

Technical documentation

Collaboration

Education

Electronics/IT qualification

Tools

Multimeters

Oscilloscopes

Firmware tools

Job description

Turn technical problems into practical solutions

Do you enjoy pulling things apart, finding the root cause of a problem and getting technology working as it should?

We’re looking for a hands-on Service Technician to join the eShepherd team in Hamilton. You’ll diagnose, test and refurbish connected electronic products while helping our customers, partners and internal teams resolve technical issues quickly and effectively.

eShepherd is Gallagher’s virtual fencing platform for cattle. Using solar-powered, GPS-enabled neckbands connected to web and mobile applications, our technology allows farmers to create and manage virtual grazing boundaries without relying solely on physical fencing.

This is a varied technical role where you’ll work across electronics, firmware, IoT systems and customer support. You’ll be close to the technology, the teams developing it and the customers using it in real farming environments.

What You’ll Be Doing

Working closely with Customer Success, R&D, Operations and our Specialist Partners, you’ll take ownership of technical issues from initial diagnosis through to resolution.

Your Responsibilities Will Include

• Assessing and prioritising returned eShepherd products
• Diagnosing electronic equipment to component level
• Using multimeters, oscilloscopes and test equipment to isolate faults
• Refurbishing and testing returned products before they are returned to stock
• Investigating warranty issues and recording findings and failure trends
• Applying and validating firmware updates on outgoing products
• Running hardware, firmware and software tests
• Reproducing customer issues and providing clear technical explanations
• Supporting Customer Success with technical enquiries
• Providing technical guidance and training to Specialist Partners
• Documenting solutions, service notes and troubleshooting procedures
• Sharing recurring faults and field insights with R&D and Operations
• Improving service processes, diagnostic tools and testing workflows

What You’ll Bring

You’re technically curious, practical and calm under pressure. You enjoy working through problems logically and take pride in delivering a reliable solution.

Ideally, You’ll Bring

• A relevant electronics, electrical or IT qualification, or equivalent experience
• Experience diagnosing electronic equipment
• Strong troubleshooting and root-cause analysis skills
• Confidence using electronic test equipment
• Excellent customer service and communication skills
• Strong organisation and attention to detail
• The ability to manage competing priorities
• Confidence writing technical or service documentation
• A proactive approach and ownership of your work
• The ability to collaborate across technical and non-technical teams

Experience with connected devices, IoT products, firmware updates, CRM systems or inventory platforms such as SAP would be an advantage.

Don’t meet every requirement? If you have strong technical aptitude, enjoy hands-on problem-solving and believe you can make an impact, we’d still love to hear from you.

What We Offer

• Competitive salary and performance-based incentives
• The opportunity of a growing business with Gallagher’s stability
• Career development as eShepherd scales globally
• Modern tools and technology to help you succeed
• A supportive and collaborative team culture
• KiwiSaver contributions
• Boost App membership and staff discounts across New Zealand
• Life and Disability Insurance
• Free parking at our Hamilton site
• Subsidised on-site café and great eateries nearby
• Employee Assistance Programme