Guest Services / Receptionist at Holiday Park

Lakes Edge Holiday Park; Lake Tekapo; Sur place; NZD 30 000 - 36 000; Plein temps

Avantages offerts par ce poste

Discounted staff accommodation

Free unlimited wifi and power

Powered sites available

Résumé du poste

Lakes Edge Holiday Park in New Zealand is seeking a friendly Guest Services / Receptionist to join a busy team. You will handle front-desk duties, guest inquiries and bookings while assisting housekeeping during busy periods.

The role requires experience in tourism, OTA systems, and strong English communication. Flexible, hardworking candidates with a can-do attitude are encouraged to apply for shifts across peak seasons.

Qualifications

• Experience in the Tourism industry.
• Previous reception experience in a hotel, hostel or holiday park.
• Understanding of OTAs and how they operate.
• Familiarity with bookings systems, Seekom would be a huge advantage.
• Attention to detail with administration duties.
• Demonstrated experience in customer service.
• Good understanding of English, spoken and written.
• Ability to speak multiple languages would be an advantage.

Responsabilités

• Checking guests in and out (up to 200+ guests during peak season).
• Answering phones and emails promptly.
• Liaising with OTAs and booking platforms (Booking.com, AirBnB, Expedia, Hostelworld).
• Cash handling and processing refunds.
• Data entry of guest and wholesaler details.
• Assist Housekeeping when needed.
• Upsell to higher room categories to maximise sales.
• Assist with laundry and daily housekeeping tasks as required.

Connaissances

Reception experience

Customer service

OTA knowledge

Tourism industry experience

Multi-language ability

Outils

Seekom booking system

Description du poste

Guest Services / Receptionist at Holiday Park

We are looking for an enthusiastic and energetic individual to work at our busy Holiday Park!

We need someone who has strong work ethics, attention to detail and a can-do attitude to join our amazing team.

This is a varied role combining Reception and Housekeeping at a busy Holiday Park. The reception team are very hands on when it comes to Housekeeping, so you will need to be able to assist this department when needed. The more experience you have, the more Reception shifts you will be rostered on for.

Key responsibilities

Checking guests in and out (can be checking in over 200 guests a day during busy Summer period)

Answering phones and emails in a timely and efficient manner

Communicating with third party booking agencies like Booking.com, Air BNB, Expedia and Hostelworld

Cash handling of sales and processing refunds

Data entry of customer and wholesaler details

Learning, experiencing and delivering knowledge of Lake Tekapo and its experiences

Maintaining relationships with wholesalers and travel agents

Providing personalized service and experience for guests

Recognizing and welcoming returned guests

Taking bookings, providing helpful information and entering reservations

Addressing guest requests and handling guest complaints in a positive manner

Liaising with inter departments to assist guests and advise of room moves

Maximizing sales opportunities by upselling to higher room categories

Helping Housekeeping in the laundry department by washing and folding linens

Assisting the Housekeeping team during big check out days

About you

Experience in the Tourism industry

Previous reception experience within a hotel, hostel or holiday park - minimum 6 months

Understanding of OTAs and how they operate

Familiarity with bookings systems, Seekom experience would be a huge advantage

Attention to detail with administration duties

Demonstrated experience in customer service

Good understanding of the English language, spoken and written

Ability to speak multiple languages would be an advantage

Adaptable to change and quick thinking during busy times and high check in periods

Good organization skills

Able to work under high pressure, especially during peak seasons from September through to April

Current work visa or legally able to work in New Zealand

Good team player and willing to take on any challenge across all departments

Able to work in housekeeping and laundry on a daily basis when needed

Discounted staff accommodation if needed, including free unlimited wifi and power (accommodation is cabins with shared facilities)

Powered sites available for those with their own vehicle

Training on Seekom booking system

Experience in one of the busiest Holiday Parks in New Zealand

Great team to work with, from all around the world

Your application will include the following questions:

• Which of the following statements best describes your right to work in New Zealand?
• How many years' experience do you have as a Guest Services Receptionist?
• How much notice are you required to give your current employer?