Receptionist / Guest Services

KiwiQuest Ltd.; Lake Tekapo; On-site; NZD 33,000 - 36,000; Full time

Benefits offered by this job

Discounted staff accommodation with Wi

Training on Seekom booking system

International team environment

Job summary

KiwiQuest Ltd. in Lake Tekapo is hiring a high-pressure holiday-park receptionist to manage guest check-ins, bookings and guest accounts while supporting housekeeping during peak season.

You will need at least six months of reception experience, strong English, and the ability to work under peak-season pressure. The role offers NZD 25 per hour, discounted staff accommodation with unlimited Wi‑Fi and power, plus training on the Seekom booking system.

Qualifications

• Six months of reception experience.
• Strong written and spoken English.
• Organised and detail‑oriented work style.
• Ability to work under peak-season pressure.

Responsibilities

• Check guests in and out.
• Answer phones and emails.
• Manage bookings, reservations and guest accounts.
• Process sales, cash handling and refunds.
• Provide local information and personalised guest service.
• Handle requests and complaints positively.
• Enter customer and wholesaler data.
• Assist the housekeeping team when needed.

Skills

Reception experience

Customer service

English fluency

Organisational skills

Tools

Seekom

Job description

Hospitality & Food Service $25.0/h 1 month ago

Lake Tekapo, Canterbury, New Zealand

Work Style

Physical 5/10

Creative 3/10

Pace 9/10

Structure 8/10

Pressure 9/10

Travel 1/10

Hours 8/10

Description

A high-pressure holiday-park reception role handling guest services, bookings and administration while supporting housekeeping during a busy peak season.

Responsibilities

• Check guests in and out
• Answer phones and emails
• Manage bookings, reservations and guest accounts
• Process sales, cash handling and refunds
• Provide local information and personalised guest service
• Handle requests and complaints positively
• Enter customer and wholesaler data
• Assist the housekeeping team when needed

Requirements

• At least six months of reception experience
• Understanding of online travel agencies
• Booking-system familiarity; Seekom advantageous
• Strong customer service and administration skills
• High-level written and spoken English
• Organisation and attention to detail
• Ability to work under peak-season pressure
• Current work visa and team-player attitude
• NZD 25 per hour
• Discounted staff accommodation with unlimited Wi-Fi and power
• Training on the Seekom booking system
• International team environment
• Minimum five- to six-month contract with permanent positions available