Guest Services & Receptionist — Dynamic Holiday Park

Lakes Edge Holiday Park; Lake Tekapo; Sur place; NZD 30 000 - 36 000; Plein temps

Avantages offerts par ce poste

Discounted staff accommodation

Free unlimited wifi and power

Powered sites available

Résumé du poste

Lakes Edge Holiday Park in New Zealand is seeking a friendly Guest Services / Receptionist to join a busy team. You will handle front-desk duties, guest inquiries and bookings while assisting housekeeping during busy periods.

The role requires experience in tourism, OTA systems, and strong English communication. Flexible, hardworking candidates with a can-do attitude are encouraged to apply for shifts across peak seasons.

Qualifications

• Experience in the Tourism industry.
• Previous reception experience in a hotel, hostel or holiday park.
• Understanding of OTAs and how they operate.
• Familiarity with bookings systems, Seekom would be a huge advantage.
• Attention to detail with administration duties.
• Demonstrated experience in customer service.
• Good understanding of English, spoken and written.
• Ability to speak multiple languages would be an advantage.

Responsabilités

• Checking guests in and out (up to 200+ guests during peak season).
• Answering phones and emails promptly.
• Liaising with OTAs and booking platforms (Booking.com, AirBnB, Expedia, Hostelworld).
• Cash handling and processing refunds.
• Data entry of guest and wholesaler details.
• Assist Housekeeping when needed.
• Upsell to higher room categories to maximise sales.
• Assist with laundry and daily housekeeping tasks as required.

Connaissances

Reception experience

Customer service

OTA knowledge

Tourism industry experience

Multi-language ability

Outils

Seekom booking system

Description du poste

Lakes Edge Holiday Park in New Zealand is seeking a friendly Guest Services / Receptionist to join a busy team. You will handle front-desk duties, guest inquiries and bookings while assisting housekeeping during busy periods.

The role requires experience in tourism, OTA systems, and strong English communication. Flexible, hardworking candidates with a can-do attitude are encouraged to apply for shifts across peak seasons.