Hotel Guest Services Porter - Calm, Guest-Focused

Scenic Hotel Group; Queenstown; On-site; NZD 34,000 - 37,000; Full time

Job summary

Scenic Hotel Group in Queenstown is seeking a friendly Front Office Associate to welcome guests, assist with luggage and provide information about hotel facilities. You will support reception and guest services, handle enquiries, and help maintain a clean, welcoming lobby in a busy hotel environment.

Ideal candidates have 1-2 years in customer service or hospitality, with a positive attitude, strong communication skills and the ability to stay calm during busy periods.

Qualifications

• 1-2 years relevant experience in customer service or hospitality.
• Physical fitness to lift luggage.
• Positive attitude and willingness to go above and beyond for guests.

Responsibilities

• Greeting guests at Reception and assisting with luggage.
• Attending to guest needs on arrival and departure.
• Escort guests to rooms and provide information about hotel facilities.
• Deliver luggage, messages and amenities to guest rooms as required.
• Maintain a clean reception and public areas.
• Know hotel and local attractions to assist guests with recommendations.
• Assist with mail reception and light maintenance tasks.

Skills

Guest service

Communication

Flexibility

Calm under pressure

Job description

Scenic Hotel Group in Queenstown is seeking a friendly Front Office Associate to welcome guests, assist with luggage and provide information about hotel facilities. You will support reception and guest services, handle enquiries, and help maintain a clean, welcoming lobby in a busy hotel environment.

Ideal candidates have 1-2 years in customer service or hospitality, with a positive attitude, strong communication skills and the ability to stay calm during busy periods.