Porter

Sofitel; Wellington; On-site; NZD 34,000 - 42,000; Part time

Benefits offered by this job

Free staff meal

Staff hotel discounts

Annual free night

Training platforms access

Work life balance

Heartist benefits

Refer-a-Friend bonus

Paid parental leave

Job summary

Sofitel Wellington invites you to elevate your career as our Porter, where luxury meets impeccable service. As the first and last touchpoint of our guests’ journey, you will embody the essence of French art de vivre, creating a seamless and sophisticated experience from arrival to departure.

You will anticipate needs and provide personalized recommendations to ensure every moment is magnifique. Your role extends beyond the lobby—you will orchestrate seamless valet services, oversee guest

Qualifications

• Previous customer service experience preferred.
• Strong time management and attention to detail skills.
• Excellent grooming standards.
• Strong focus and passion for hotel operations.
• Confident and articulate communication, negotiation, relationship and networking skills.
• Entrepreneurial spirit with drive, ambition and high level of energy.
• Good interpersonal skills with ability to communicate with all levels of team members.
• Flexible and able to embrace and respond effectively to change.
• Role model in Accor values and Heartist culture.

Responsibilities

• Greet guests, answer questions, and provide general facility directions.
• Collect, deliver, handle and store all guest luggage per procedure and log book.
• Demonstrate excellent customer communication and interpersonal skills with guests.
• Deliver guests correspondence and packages to rooms or designated areas and log.
• Prepare and serve welcome drinks as required.
• Escort guests to their rooms, explain facilities, and assist with directions.
• Assist with parking and collection of guest cars per procedures.
• Help clear tables in the Bar and Club Lounge as needed.
• Set up the Club Lounge and support Club service, including clearing tables and replenishing items.
• Monitor the lobby, lobby bar and Club Lounge; clear used glasses and maintain a welcoming environment.
• Willingness to work weekends and public holidays as required.
• Desire to grow and progress within Sofitel.

Skills

Customer service experience

Time management

Grooming standards

Hospitality operations

Communication and networking

Entrepreneurial spirit

Interpersonal skills

Adaptability and change

Accor values and Heartist culture

NZ Driver's license

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Sofitel – Wellington Central, North Island

Immerse yourself in the world of Sofitel Wellington, where French elegance meets New Zealand hospitality in our intimate 129-room luxury sanctuary nested in the vibrant capital city of New Zealand. Sofitel embraces this spirited atmosphere and rests harmoniously within the shadow of the Botanic Gardens and the Wellington coastline. Every detail, from bespoke furnishings to personalized touches, reflects our La Maison commitment to creating transformative experiences that linger in the memory long after departure. Enjoy modern luxury with authentic and lively experinces.

Sofitel Wellington, Where Life Lives.

Company Description

Immerse yourself in the world of Sofitel Wellington, where French elegance meets New Zealand hospitality in our intimate 129-room luxury sanctuary nested in the vibrant capital city of New Zealand. Sofitel embraces this spirited atmosphere and rests harmoniously within the shadow of the Botanic Gardens and the Wellington coastline. Every detail, from bespoke furnishings to personalized touches, reflects our La Maison commitment to creating transformative experiences that linger in the memory long after departure. Enjoy modern luxury with authentic and lively experinces.

Sofitel Wellington, Where Life Lives.

Job Description

Sofitel Wellington invites you to elevate your career as our Porter, where luxury meets impeccable service.

As the first and last touchpoint of our guests’ journey, you will embody the essence of French art de vivre, creating a seamless and sophisticated experience from arrival to departure. With grace and intuition, you will anticipate needs, curate personalized recommendations, and ensure every moment is effortlessly magnifique.

Your role extends beyond the lobby—you will orchestrate seamless valet services, oversee impeccable guest assistance, and bring the charm of Sofitel to life with every interaction.

Primary Responsibilities

• Customer Service: Greet guests, answer questions, and provide general facility directions.
• Collection, delivery, handling and storage of all guest luggage as per procedure and record on the log book.
• Demonstrate excellent customer communication and interpersonal skills, with a strong ability to engage with guests in a warm, professional and confident manner.
• Deliver guests correspondence and packages to rooms or wherever designated and record on the log book.
• Prepare and serve welcome drinks as required
• Escort guests to their rooms, explaining the facilities of the hotel en route.
• Assist with parking and collection of guest cars following procedures at all times.
• Help clear tables in the Bar and Club Lounge wherever/whenever required.
• Assist with setting up the Club Lounge and service and support Club service when required, including clearing tables, replenishing items and assisting guests as part of the overall guest experience.
• Monitor the lobby, lobby bar and Club Lounge and promptly clear used glasses, cups and other items left by guests, maintaining a clean and welcoming environment.
• Willingness to work weekends and public holidays in line with operational requirements
• A desire to grow and progress within Sofitel

This role is Part Time (Minimum 32 hours per week) - Must hold full NZ working rights.

Qualifications

• Previous customer service experience preferred.
• Full New Zealand Driver's License is required.
• Strong time management and attention to detail skills.
• Excellent grooming standards.
• Strong focus and passion for hotel operations.
• Confident and articulate communication, negotiation, relationship and networking skills.
• Entrepreneurial spirit with drive, ambition and high level of energy.
• Good interpersonal skills with ability to communicate with all levels of team members.
• Flexible and able to embrace and respond effectively to change.
• Role model in Accor values and Heartist culture.

Additional Information

Benefits:

• Free staff meal provided during shift
• Family & Friends Hotel Discounts ongoing reward and recognition incentives and awards
• Annual reward of a free night's accommodation at the hotel (did we say there is breakfast and dinner included?)
• Learn Your Way- Support your career development with access to Accor’s training platforms!
• Work Your Way - Flexibility to ensure a work life balance!
• Incredible Accor Heartist Benefits - Including discounted Food & Beverage + Accommodation Worldwide!
• Accor's Refer-a-Friend bonus
• Accor paid parental leave

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.