Guest Services

Auckland Council; New Zealand; On-site; NZD 33,000 - 47,000; Full time

Job summary

Auckland Council’s Parks & Community Service department is hiring for Guest Services at the Waiheke Backpackers Hostel. This casual, immediate-start role sits above Onetangi Beach and involves front‑of‑house duties, bookings, payments, and guest support.

You’ll join a collaborative team, work flexible hours including weekends and holidays, and help create a positive guest experience. Basic computer and cash-handling skills, good communication, and a friendly attitude are essential.

Qualifications

• Customer service experience and friendly, helpful attitude.
• Cash handling and basic reception know‑how.
• Strong communication and problem solving.

Responsibilities

• Front‑of‑house duties and guest welcome.
• Manage guest bookings and registrations.
• Handle payments and cash transactions.
• Answer calls and emails from guests.
• Assist with housekeeping tasks as needed.

Skills

Customer service

Cash handling

Reception experience

Communication

Team player

Job description

Guest Services

Salary : $28.95 - 28.95 hourly

Company : Auckland Council
Job Type : Full Time New Zealand

Job Description - Guest Services

• Located at the stunning Waiheke Backpackers Hostel
• Casual role with an immediate start with hours potentially scaling up over our peak period
• $28.95 per hour

He angitūtanga: The opportunity

Auckland Council’s Parks & Community Service department has opportunities for enthusiastic and customer focussed individuals to join our team on a casual basis, working at the stunningWaiheke Backpackers Hostel.

You would be working in an amazing location above Onetangi Beach, where you will support the team with the day-to‑day operation of the backpackers. You’ll be working closely with an amazing collaborative team to ensure our guests’ have a positive and memorable experience with us.

Day-to-day you could expect to work on:

• Customer service and front‑of‑house responsibilities
• Managing guest bookings and registration
• Payments, and cash handling
• Responding to calls and emails
• Housekeeping duties

Please view the position description attached HERE

The remuneration for the role is $28.95 per hour.

He kōrero mōu: About you

We are seeking an enthusiastic, and customer focussed person to join our team. A friendly and helpful attitude, and the ability to act on your initiative is key. The backpackers are open 365 days a year, we are especially busy throughout the summer months, so having the ability to work flexible hours, weekends, public holidays, and additional shifts is required.

We will be looking for following skills:

• Computer literacy
• Administrative/reception & cash handling experience
• Excellent communication & problem-solving skills
• Good level of fitness, work ethic and sense of humour
• Team player but can be autonomous

We still encourage you to apply if you have some but not all these requirements.

Ngā āhuatanga kei a mātou: What we offer

• We offer flexible working conditions
• a focus on well‑being
• a culture of continuous improvement
• We are proud to be recognised for our commitment to diversity, equity and inclusion
• We are accredited by GenderTick, a signatory of the Pride Pledge
• These commitments reflect our ongoing efforts to create a workplace where all staff feel valued, respected, and empowered to thrive
• Our employer Kiwisaver contribution is additional to base salary offered

Applications close: Wednesday 29th July at midnight

This position is deemed a safety‑sensitive position and will require pre‑employment drug and alcohol testing.

Auckland Council is an equal opportunity employer (EOE) and we are committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you at the time of application to assist through the recruitment process