Customer Support Team Member

Auckland Council; Auckland; Hybrid; NZD 36,000 - 48,000; Part time

Benefits offered by this job

Free access to centre facilities

Flexible working conditions

Job summary

Auckland Council's Lloyd Elsmore Park Pool and Leisure Centre seeks a Team Member to join the Customer Support team, delivering friendly front-line service to visitors, handling bookings and centre operations.

This fixed-term, on-site, part-time role runs 20 hours per week with shifts including Sundays and Thursday afternoons; candidates should have at least 2 years in customer service and ideally hold a First Aid Certificate.

Qualifications

• At least 2 years of front-line customer service experience.
• Excellent communication and interpersonal skills.
• Friendly, mature, and professional team player.
• Commitment to health, safety and inclusion.

Responsibilities

• Deliver excellent customer service to visitors and groups.
• Assist with enrolment, bookings, and centre operations.
• Perform day-to-day administration and cash handling.
• Support a diverse membership base and schedule-friendly shifts.

Skills

Customer service

Front-line communication

Team collaboration

Professionalism

Education

First Aid Certificate

Job description

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Customer Support Team Member | Lloyd Elsmore Park Pool and Leisure Centre

Team Member - Customer Support | Lloyd Elsmore Park Pool and Leisure Centre (Highland Park)

Auckland Council's Pool and Leisure Centres help more people get active and support our goal of making Auckland the most active city in the world.

We're looking for a Team Member to join our Customer Support team and support our functions at Lloyd Elsmore Park Pools and Leisure Centre.

In this frontline role, your responsibilities will include:

• Delivering exceptional customer service to our customers, community groups, and visitors during busy periods
• Support a large, diverse fitness and aquatic membership base with enrolment and retention
• Completing day-to-day administration tasks and cash handling
• Understanding all centre operations and assisting with relevant tasks such as bookings and appointments

This is a fixed term, on-site, part-time position, working 20 hours per week until Sunday 31 January 2027. Our centre operates across 7 days a week, 5:30am to 9:00pm most days. Flexibility to work a variety of shifts and hours, including early mornings, evenings, weekends, and public/school holidays is essential for this role. The shift pattern may change according to the business needs.

• Sundays 12:30pm-7:30pm
• Thursdays 1.30pm-9pm

If you're reliable and ready to support the team where needed, we'd love to hear from you.

We are looking for people who:

• Are passionate about sports and recreation and have a positive attitude, as well as excellent communication and front-line customer service skills and experience (at least 2 years is preferrable).
• Are friendly, mature, approachable team players who demonstrate initiative, professionalism, accountability, and good judgement.
• Value diversity and inclusion, and are committed to health, safety, and delivering great outcomes.

You will ideally hold a First Aid Certificate; however, we will help you obtain one if you do not already have it if successful in the role.

At Auckland Council, you will join a dynamic, supportive environment where your mahi (work) will directly impact the lives of over 1.8 million Aucklanders. We offer flexible working conditions, a focus on well-being, and a culture of continuous improvement. As a Team Member, you'll have free access to our centre facilities, work-life balance, and above all else, you will be part of a fun and supportive team. View a snapshot of some of our discounts and partnership benefits here !

We are committed in promoting a workplace that respects the contributions of everyone, regardless of their sexual orientation, gender identity, age, race, ethnicity, religion, disability, or background. Our goal is to pursue an inclusive environment where every individual is appreciated and empowered to express their selves at work. We are proud to be recognised for our commitment to diversity, equity and inclusion. We are accredited by GenderTick, a signatory of the Pride Pledge. These commitments reflect our ongoing efforts to create a workplace where all staff feel valued, respected, and empowered to thrive.

We welcome all applications – together, we can create a Tāmaki Makaurau we can all be proud of.

You can find the position description here . *Official role title is Team Member

Salary rate: $29.90/hr. *Please also note, our employer KiwiSaver contribution is additional to the base salary offered.

Applications close on Sunday 18 October 2026, 11:59 pm.

** Please note: Applications are reviewed as they are received, and interviews may be held before the closing date. The advertisement may close early, so we encourage you to apply promptly.

Auckland Council is committed to the protection and wellbeing of children. This role is classified as a Children's Worker role under the Vulnerable Children Act 2014. As such, applicants will be required to undergo police vetting prior to commencing employment.This position is also deemed a safety sensitive position and will require pre-employment drug testing.Appointment will be subject to satisfactory police and safety checks.

Auckland Council is an equal opportunity employer (EOE). We serve the diverse communities of Tāmaki Makaurau and welcome applications from people of all backgrounds, including our Rainbow, disabled, and neurodivergent communities. We are committed to providing a work environment that embraces and values diversity and inclusion, and to making our hiring process accessible to everyone. If you need any support or adjustments at any stage, please let us know or note this in your application.

We encourage you to apply even if you don’t meet every requirement listed. What matters most is your ability to contribute to a purpose-driven environment where diverse experiences are valued. We know that transferable skills can come from experience gained from outside of work.