Guest-Focused Restaurant Team Member

Restaurant Brands Ltd; Matamata; Hybrid; NZD 29,000 - 34,000; Full time

Job summary

Restaurant Brands Ltd. is seeking a KFC Team Member in New Zealand to provide guests with exceptional service while assisting with food preparation, sanitation and station upkeep. You will work across stations, handle orders and payments, and maintain cleanliness and safety standards in the kitchen and front-of-house areas.

The role emphasizes customer-first service, the ability to work under pressure, and following company guidelines to ensure a positive guest experience and efficient shifts.

Qualifications

• Ideally a minimum of NCEA Level 1 or working towards Level 1.
• Customer service or customer-facing experience is preferred.
• Demonstrates a customer-first attitude and works under pressure.

Responsibilities

• Follow guest service guidelines to exceed guest expectations.
• Work assigned stations accurately, clean and stock, and perform cleaning duties.
• May be required to cook as needed by supervisor.
• Handle all food products per RBL procedures and food safety rules.
• Report faulty equipment to the manager on duty.

Skills

Customer service

Verbal communication

Time management

Education

NCEA Level 1 or working towards Level 1

Job description

Restaurant Brands Ltd. is seeking a KFC Team Member in New Zealand to provide guests with exceptional service while assisting with food preparation, sanitation and station upkeep. You will work across stations, handle orders and payments, and maintain cleanliness and safety standards in the kitchen and front-of-house areas.

The role emphasizes customer-first service, the ability to work under pressure, and following company guidelines to ensure a positive guest experience and efficient shifts.