Guest Experience & Upsell Specialist

Tekapo Springs; Lake Tekapo; On-site; NZD 42,000 - 62,000; Full time

Benefits offered by this job

Pool facilities access

Aqua drop access

Ice rink access

Stargazing experiences

Snow tube park

Discounted staff meals

Free entry to facilities

Accommodation assistance

Professional development

Social events

Job summary

Tekapo Springs is seeking an enthusiastic Customer Service Representative to join our team. This full-time permanent role includes weekends and some evenings, and you will be the first point of contact for customers, providing information and product recommendations to enhance their experience.

We value a friendly, proactive attitude, strong communication, and cash handling skills. Training and development are offered with opportunities to engage in a vibrant alpine environment at Tekapo Springs.

Qualifications

• Friendly, positive personality with a can-do attitude.
• Strong customer-service focus with the ability to upsell.
• Proficient in Microsoft Office and POS systems.
• Excellent written and verbal communication.

Responsibilities

• Be the first point of contact for customers with a friendly demeanor.
• Assist customers by identifying needs and recommending the ideal products.
• Handle cash and operate POS accurately.
• Work collaboratively within a team, while able to work independently.
• Shift pattern includes weekends and some evenings.

Skills

Customer service

Cash handling

Microsoft Office

Communication

Team player

Tools

POS systems

Job description

Tekapo Springs is seeking an enthusiastic Customer Service Representative to join our team. This full-time permanent role includes weekends and some evenings, and you will be the first point of contact for customers, providing information and product recommendations to enhance their experience.

We value a friendly, proactive attitude, strong communication, and cash handling skills. Training and development are offered with opportunities to engage in a vibrant alpine environment at Tekapo Springs.