Guest Experience Team Lead - F&B & Retail

RealNZ; Queenstown; On-site; NZD 65,000 - 90,000; Full time

Job summary

RealNZ’s Walter Peak site in Queenstown is seeking a Team Leader – Food & Beverage Retail to lead from the front across retail and F&B spaces. You’ll recruit, train and develop the team, oversee daily priorities, and ensure guest experiences match RealNZ’s warm, genuine service.

This hands‑on leadership role requires strong communication, multi‑tasking and a proactive approach to stock, sales and service, working closely with colleagues to keep Walter Peak running smoothly.

Qualifications

• 1–2+ years of supervisory experience.
• Retail and sales experience.
• Barista and bar experience.
• Excellent communication and interpersonal skills.
• Great time management and ability to multitask.
• Strong attention to detail.
• Plenty of initiative and willingness to get stuck in.
• Knowledge of stock processes and inventory systems is a plus.

Responsibilities

• Lead from the front to support and develop the team.
• Oversee recruitment, onboarding, training and development of team members.
• Plan daily priorities, delegate tasks and keep the team motivated and informed.
• Deliver exceptional guest experiences across retail and F&B spaces.
• Drive sales and promote RealNZ experiences; maximise guest interactions.
• Maintain attractive retail displays and support stock management and stocktakes.
• Serve food and beverages, take orders, operate payment systems and maintain hygiene standards.
• Collaborate with Walter Peak and Whakatipu teams to keep operations running smoothly.

Skills

Supervisory experience

Retail and sales

Barista and bar experience

Communication skills

Time management

Attention to detail

Initiative

Tools

POS systems

Inventory systems

Job description

RealNZ’s Walter Peak site in Queenstown is seeking a Team Leader – Food & Beverage Retail to lead from the front across retail and F&B spaces. You’ll recruit, train and develop the team, oversee daily priorities, and ensure guest experiences match RealNZ’s warm, genuine service.

This hands‑on leadership role requires strong communication, multi‑tasking and a proactive approach to stock, sales and service, working closely with colleagues to keep Walter Peak running smoothly.